Job Description Main Responsibilities Administrative Undertaking administrative duties such as answering hire enquiries, submitting payroll, creating staff rotas, and issuing contracts and invoices Assist with box office sales and reporting, answering phone calls and customer service emails Marketing events via social media and newsletters Support the Theatre Manager with managing policies, ensuring that the theatre complies with all Health and safety and licensing as well as current legislation laws Represent the Theatre Manager and their relevant legal duties Deputise for the Theatre Manager when necessary Event Duty Management Manage performances and hires occurring within the theatre Supervise the Front of House and Box Office staff, ensuring they provide excellent customer care and that all staff are fully briefed, trained and performing well in their roles Maintain Accor/Pullman standards at all times - Report any issues or damage to the relevant hotel department/s Ensure the safe and legal use of the building at all times Evacuate the building calmly and efficiently, if required Maintain positive working relationships with all hotel departments Complete all Statutory training, including Fire, Health & Safety and Equality & Diversity online, according to deadlines set Visiting Company Liaison Welcome visiting company and briefing them on security, safety and the evacuation procedure Supervise visiting companies/producers and manage their requirements and queries Ensure production schedules are kept to, and any changes reported to Theatre Manager and relevant teams (Ie Bar & Catering). Ensure the venue is returned to standard upon departure Essential Previous Duty Management experience in an arts-based venue Excellent customer service skills Excellent team leadership skills Excellent communication skills Strong numeracy and literacy skills Full-Time Availability Eligibility to work in the UK Desirable First Aid trained Health & Safety training Box Office experience (Line-Up desirable) Bar Experience Basic knowledge of lighting/sound equipment