Job Role
We're recruiting for a 3rd Line Support Engineer responsible for delivering advanced technical support for all IT systems within NexSphere, a newly established Managed Service Provider. The role involves troubleshooting complex issues, ensuring system performance, and addressing problems beyond the 2nd line team. Operating within strict SLAs, the goal is to achieve high customer satisfaction.
Ideal candidates should have advanced technical knowledge and extensive experience in systems administration, networking, software, and hardware. The role includes mentoring 2nd line engineers, developing the Knowledge Base, and authoring support articles to enhance internal training and customer self-service.
This position requires deep technical expertise, managing escalated support requests, root cause analysis, and implementing long-term solutions. Collaboration with the infrastructure team is essential for resolving complex issues.
In return, we offer a competitive salary of £42,000 p.a. and benefits such as:
* 25 days annual leave + Bank Holidays + Birthday Day off (option to buy additional days)
* 2 Volunteer Days
* Pension - 5% Employee & 5% Employer
* Healthcare Cash Plan, including 3x salary life assurance
* Annual Salary Review
* Refer A Friend Scheme
* Access to BenefitHub with retail discounts, cycle to work scheme, and voluntary benefits
Interested? Use the application route below to upload your CV. For more info, contact our Internal Recruitment Team at 01702 595200.
NexSphere Business Solutions is part of the Seetec Group, an employee-owned organization committed to community and internal employee engagement. We prioritize our people in every service and decision.
Location & Hours
Location: Hockley, Essex
Hours: 37 hours/week, Monday-Thursday 8:30am-5pm, Friday 8:30am-4:30pm
Closing Date: 14 May 2025
Key Responsibilities
* Investigate and resolve escalated technical problems from 1st and 2nd line support
* Manage and maintain IT infrastructure
* Handle high-priority incidents, coordinate with vendors, ensure resolution within SLAs
* Analyze recurring problems to identify root causes and implement preventive measures
* Create and maintain documentation for internal Knowledge Base
* Install, configure, and monitor updates, patches, and security fixes
* Monitor system performance and capacity proactively
Skills and Experience
* Networking technologies (DNS, DHCP, TCP/IP, VPN, VLAN)
* Databases (SQL Server, MySQL, Oracle)
* Virtualization (VMware, Hyper-V)
* Security protocols, firewalls, data encryption
* Ticketing systems (e.g., ServiceNow, Jira, Ivanti)
* Remote management tools and diagnostic software
* Experience in a Managed Service Provider or similar environment
* 5+ years in technical support or systems administration, working with IT helpdesk software
Additional Information
NexSphere, part of the Seetec Group, is committed to safeguarding and promoting the welfare of young people and vulnerable adults. All staff are expected to uphold this commitment and may need to undergo a DBS check depending on the role. Seetec supports the recruitment of ex-offenders and is an equal opportunities employer, encouraging applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, marital status, or pregnancy.
#J-18808-Ljbffr