Overview
Administrative processes underpin all our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforce is vital to the delivery of first-class care. The role of Administration Coordinator is an integral part of the multidisciplinary team working in the Multiple Sclerosis service and combines administration supporting the clinical and admin/pathway team. The post holder is also required to support the team with booking appointments, answering patient queries, and ensuring that the administration runs smoothly and efficiently for each clinician.
The post holder will work closely with other members of the administrative and clinical teams, including managers, administrators, nursing and medical staff. This will also include liaising with a range of staff internally and externally across partner and external organisations.
Responsibilities
* Communication and patient liaison: communicate clearly and effectively with the multidisciplinary team, patients, and their families; respond to telephone and email correspondence in a timely manner; act as a point of contact for the department and specialty; use developed communication skills to deal with stressful situations and patient complaints.
* Co-ordinating care: receive and register referrals; book appointments for patients in line with the Trust’s Elective Access Policy; proactively monitor the patient pathway to identify potential delays; take part in PTL meetings; ensure adequate preparation for clinics or admissions.
* Supporting clinical teams: act as secretariat for specialty meetings; provide diary management and support to the clinical team; support them on Trust administrative processes.
* Data management and quality: ensure patient demographic data is correct and that data capture is accurate and timely; proactively identify trends and take action to address them; administer and maintain all relevant hospital information systems.
* Supervisory and people responsibilities: provide supervision to administrative assistants; delegate tasks and duties; provide training to colleagues; cascade information within the team; provide cross cover for other administrative staff.
About University College London Hospitals NHS Foundation Trust (UCLH)
UCLH is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
* University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
* National Hospital for Neurology and Neurosurgery
* Royal National ENT and Eastman Dental Hospitals
* University College Hospital Grafton Way Building
* Royal London Hospital for Integrated Medicine
* University College Hospital Macmillan Cancer Centre
* The Hospital for Tropical Diseases
* University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff. UCLH recognises the benefits of flexible working for staff.
This advert closes on Monday 23 Mar 2026
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