Overview
To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.
Key Accountabilities and Main Responsibilities
* Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
* Achieve high standards of quality, efficiency, and productivity,
* Build and maintain relationships through the delivery of customer requests within timeliness standards set.
* Take personal responsibility for meeting deadlines and resolving customer concerns.
* Contribute to a positive team culture.
* Demonstrate adherence to customer focus and conduct policy.
* Demonstrate flexibility and collaboration towards meeting customer and business needs.
Experience & Personal Attributes
* Customer centric mind set and experience of working in customer services.
* Ability to work to a set of policies and standards.
* Demonstrate a flexible approach towards changing business needs.
* Professional
* Maths and English GCSE grade C+ are essential for this role
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