Overview
Our Retail Team Leaders play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high standards, whilst supporting the management team.
Responsibilities
* Giving great customer service by helping customers with various transactions across the store
* Supervising stock processes and procedures, maintaining retail stock and financial systems
* Highlighting key issues, processing stock transactions such as transfers, wastage and receipts
* Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
* Offering a helping hand with customer queries through high‑quality product knowledge
* Working with your team to maintain cleanliness and upkeep of your department
* Supporting and coaching other staff and deputising for management in their absence
* Working on the shopfloor and other areas of the store as required (stock, cash handling, till work, take‑away deliveries, stock control routines, restaurant service – an opportunity to gain more skills and experience)
* Some key holder responsibilities may be required
* Some cash office responsibilities may be required
Qualifications
* Experience within a customer‑facing role, as well as supervisory experience
* Strong teamwork skills, building relationships and having fun while celebrating success
* Reliability: show up to work on time, well presented, with a can‑do and hardworking attitude
* Thrives in a busy, fast‑paced environment
* Demonstrates our values at all times – one team, getting better everyday; bring a smile; live and breathe gardens; make it work for our customers
Benefits
* Generous annual leave entitlement; use holidays when you want with limited statutory days off required
* Uncapped discount across our stores – 50% off in Restaurants, 25% off in the Garden Centre, 10% off in our food halls
* Access to Stream – support your financial wellbeing with ability to access earnings ahead of payday, save for the future and financial advice
* Access to Retail Trust – confidential support, virtual GP, free counselling service and discounted retail rewards through our employee wellbeing platform
* Access to Dobbies Academy – continue development with our eLearning platform and programmes
* Thriving culture – passionate, diverse and committed to making it work for our customers
#J-18808-Ljbffr