Job Description
We are looking for a driven, people-first Hotel Manager to take full ownership of our Resort – leading the team and elevating the guest experience.
Main Responsibilities
* Overall day-to-day leadership of hotel operations, including front office, housekeeping, food & beverage, maintenance, culinary, health club & spa, duty manager - guest services
* Implementation and monitoring of brand/service standards, SOP's
* Support Accor and Mövenpick system implementations
* Revenue optimisation & maximisation, cost control, P&L and payroll accountability
* Team development, rostering optimisation / operational efficiencies across departments, performance management
* Health & safety, compliance management, support and lead Green Key Certification, deliver high consistent guest expectations satisfaction - (RPS) ownership
* Strategic input on property improvements, CAPEX, all other key management support functions
Qualifications
* Previous premium hotel experience is essential.
* Hospitality Management experience - familiarity of a resort would be advantageous.
* A strong commercial acumen with a track record of meeting or exceeding revenue & profitability targets.
* Passion for creating memorable guest experiences with a meticulous eye for detail.
Additional Information
Old Thorns Company Benefits
* Countryside setting
* A large variety of Learning & Development opportunities (including apprenticeships and courses)
* Free meals on duty
* Free on-site parking
* Long Service Awards & Long Service Holiday Entitlement
* Employee Recognition Programmes
* 28 days paid holiday entitlement
* Refer a Friend Bonus Scheme (£100)
* Discounts across all Food & Beverage outlets
* Discounted access to our on-site gym and pool
* Discounts on Spa Treatments and Products
* Discount on Golf Retail Products in the Proshop
* Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)