Theatre Royal Plymouth (TRP) thrives on creating memorable experiences for audiences. As the Theatre Duty Manager – Community Engagement & Volunteers, you will play a central role in delivering a gold-standard visitor experience for everyone, deepening their connection with the theatre's work and mission. This role is a pivotal leadership position, blending customer service excellence, proactive audience engagement, and the complete management of the Visitor Experience (VE) volunteer program. You will be responsible for ensuring every visitor and volunteer has a smooth, enjoyable, and engaging experience. You will act as a 'face' of the organisation, inspiring your team and volunteers to exceed visitors' expectations and ensuring they receive an inclusive and memorable welcome at every stage of their journey. This offers a chance to combine your passion for theatre with your expertise in customer service, volunteer management, and audience engagement. You'll need to be adaptable and thrive in the dynamic environment of a major producing and receiving theatre, working flexibly across the week to support the department and organisational programme needs. You will act as a Duty Manager on a rota basis, which includes evenings, weekends, and festive periods.