As the Service Manager, you’ll be at the forefront of ensuring exceptional customer experiences. You have the ability to optimise workflow whilst implementing stringent quality controls. Your role is not just about managing services, your expertise is the key to keeping engines running smoothly, customers driving away completely satisfied and steering a team of skilled technicians and advisors toward excellence.
1. Benefits: - Company car- Free life insurance- Long service awards- Employee referral scheme- A personal learning budget of £150 p.a. to spend on any type of learning you choose- Inhouse life coaching to help you set and achieve your personal goals in life- Colleague discounts inc family
2. Driver Licence Required: Yes
3. Working Hours: Full Time
We have an exciting opportunity for a highly motivated and experienced Service Manager to join the Holden Group where our purpose is to help our employees create the life they want!
As the Service Manager, you’ll be at the forefront of ensuring exceptional customer experiences. You have the ability to optimise workflow whilst implementing stringent quality controls. Your role is not just about managing services, your expertise is the key to keeping engines running smoothly, customers driving away completely satisfied and steering a team of skilled technicians and advisors toward excellence.
The Holden Group's core values of Caring, Focus, Simplicity and Deliver are embedded in the way we live and work, the key skills that we look for in a Service Manager are;
* Proven track record as a Service Manager
* Highly competent user of CRM software, able to produce and manipulate reports and data
* Ability to build rapport and form lasting relationships with customers. Capable of influencing positive outcomes for customer issues
* Ability to handle challenges with a positive attitude
* Ability to organise and prioritise to meet targets and deadlines
* Benefits: - Company car- Free life insurance- Long service awards- Employee referral scheme- A personal learning budget of £150 p.a. to spend on any type of learning you choose- Inhouse life coaching to help you set and achieve your personal goals in life- Colleague discounts inc family
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