Partner Manager
Location: East Midlands, Remote
Salary: £30,000 - £45,000 (DOE)
Contract: Full-Time, Fixed-Term to April 2026
This is a chance to step into a high-impact project with a digital platform that is making a major investment in how it works with and supports its SME partners, and this role sits right at the heart of that transformation.
As Partnership Manager, you'll play a key role in reshaping how the organisation manages its partnerships with SMEs. You'll drive operational change, bring strategy to life, and act as the voice of independent retailers as the platform evolves. If you thrive on autonomy, momentum, and seeing your work make a visible difference, this is a role that doesn't come around often.
You'll join a dedicated project team with the freedom to build, test, and improve processes at pace, while collaborating closely with Product, Engineering, UX, Marketing, and Operations to deliver real, measurable impact.
What You'll Be Doing
Own and elevate the end-to-end onboarding experience for SME partners, designing processes that are smooth, scalable, and partner-first
Create clear, engaging self-serve resources (guides, FAQs, videos) that empower partners to succeed independently
Coach and advise partners on creating compelling, high-performing offers that deliver value for both sides
Spot trends in partner behaviour and feedback, turning insight into meaningful process and experience improvements
Act as a key partner to Product and UX teams, feeding real-world insight to help shape tools and workflows
Support partner activation and re-engagement campaigns, ensuring messaging and approach resonate with SMEs
Work closely with the project team and operational stakeholders to ensure ideas turn into action
What You'll Bring
Experience working with SME or local business partners
A commercially astute mindset, with a strong understanding of reviewing and rolling out operational change across multiple teams
The ability to turn complex processes into simple, intuitive support content
An analytical, curious approach - you naturally spot patterns and ask, "how can this be better?
Comfort working in product-led, Agile environments alongside technical and non-technical teams
Confidence using CMS platforms and self-serve tools
Excellent communication and relationship-building skills
A proactive, hands-on attitude with the confidence to work independently and move fast
Please note: Although the role is remote, ideally we are looking for candidates based in the East Midlands, as there may be occasional requirements to visit the head office. This role is a Fixed-Term Contract until April 2026, with potential to become permanent