Job Summary
Are you a technically curious problem‑solver who wants their work to make a real difference to patient care? Join Royal Cornwall Hospitals NHS Trust (RCHT) as a Systems Administrator and Configuration Technician within our CITS team, and play a vital role in supporting our colleagues at both RCHT and Cornwall Partnership NHS Foundation Trust (CFT) by keeping their clinical systems reliable, secure, and fit for the future. In this hands‑on role you will support and maintain a variety of clinical and corporate IT systems that are critical to the day‑to‑day running of CFT’s hospitals and services. From system improvements to troubleshooting incidents and supporting upgrades, your work will directly enable clinicians and staff to deliver safe, effective care. You will work closely with clinical teams, digital specialists and external suppliers to ensure that systems are configured accurately, perform optimally and comply with NHS information‑governance and cybersecurity standards. This is an excellent opportunity to grow your career in healthcare IT, gain exposure to clinical systems and work in an organisation where technology truly matters. At RCHT you will be supported to develop your skills, contribute ideas and be part of a collaborative team dedicated to improving care for our local community.
Main Duties
* Support, configure and maintain multiple Trust systems in line with change‑management processes, contractual requirements and national standards, including system upgrades, new releases and configuration changes, and produce detailed solution plans outlining implementation steps and associated risks.
* Participate in system testing, troubleshooting and quality assurance of enhancements, upgrades and configuration changes to ensure systems remain safe, reliable and fit for clinical use.
* Support meetings and user groups as requested, contributing to the identification, validation and quality assurance of system development and update requirements.
* Develop and maintain support procedures, documentation, user guides and FAQs to enable consistent and effective system support.
* Attend Trust and Digital Services meetings as required, representing the team where appropriate.
* Work flexibly, including outside standard hours when required, to support the operational needs of Trust clinical systems.
About Us
The Royal Cornwall Hospitals NHS Trust is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people and employ approximately 6,700 staff with a budget of around £580 million. We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing education as well as ongoing education for health professionals in clinical and non‑clinical roles. We continually develop our clinical services and facilities and are committed to maximising the range of specialist care that can be offered locally, with a growing reputation for research and innovation.
Details
* Date posted: 16 February 2026
* Pay scheme: Agenda for change
* Band: 4
* Salary: £27,485 to £30,162 a year pa pro rata
* Contract: Permanent
* Working pattern: Full‑time
* Reference number: 156-7749595
* Job locations: Shaw House; St Austell Hospital Site, Porthpean Road; St Austell, PL26 6AD
Person Specification
Essential Skills and Aptitude
* Effective time management
* Ability to prioritise work for self and work to deadlines
* Excellent organisational and inter‑personal skills
* Ability to communicate well with colleagues, other Trust staff and external agencies
* Ability to work as part of a team
Essential Education / Qualifications
* Level 4 qualification in administration or equivalent level of experience
* Good basic education demonstrating high levels of literacy and numeracy
* Knowledge of Electronic Patient Record (EPR) systems
* Knowledge of SQL and HTML languages (through diploma or equivalent experience)
* Experience of managing own workload and working to deadlines
Desirable
* Previous NHS or Local Authority experience
* Knowledge of National Datasets
* Experience of configuring and troubleshooting EPR systems
* ITIL v3 Foundation
Knowledge and Abilities (Essential)
* Knowledge of a range of relevant hardware and software gained through qualification or equivalent experience
* Able to quickly assess severity of problems to provide a responsive resolution
* Ability to interpret requests for changes and develop suitable resolutions
Desirable Knowledge and Abilities
* Knowledge of ITIL Service Management
Personal Qualities (Essential)
* Creative and imaginative
* Able to work as part of a team
* Able to generate new ideas
* Ability to work unsupervised and on own initiative
Other Essential
* Demonstrates evidence of Trust values
Desirable Travel
* Ability to travel independently where required
Additional Information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check for any previous criminal convictions. Applications from job seekers who require current Skilled Worker sponsorship will be considered together with all other applications. Further information about sponsorship and criminal record checks can be found on the UK Visas and Immigration website.
Closing Information
We reserve the right to close this advert early. Flexible working may be available; please discuss at interview.
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