Sales Administrator - Export Team
Sutton in Ashfield
£27,300 - £30,000 neg (salary reviewed every 6 mths up to the current 2-year salary of £36,000)
About them
My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career.
The role
They are looking for Sales Administrator to join their Export team. The role is to provide full administrative support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.
Key Duties
* Accurate Order Processing
* Ensuring queries from Agents / Customers are resolved efficiently
* Processing credit & return requests
* Organising return shipments from distributors
* Confirming delivery date information and keeping Agents/Customers updated with backorder information
* Ensuring despatch of orders with correct documentation
* Chasing parcels with carriers
* Providing feedback on product and service/operations to Export Office Manager
* Confirming special price agreements
* Following through sales enquiries from new contacts
* Coordinating visits from agents/distributors
* Maintaining and updating orderly filing systems
Person Specification
* High level customer service / account management experience essential and able to demonstrate outstanding Customer Service experience
* Highly organised, with the experience of working in a fast moving business environment.
* Have meticulous attention to detail
* Knowledge of export sales administration process & export documentation - ideal but not essential
* Enjoys working as part of a wider team
* Ability to perform under pressure and remain calm
* Work using own initiative
* IT competent
* Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
* Able to adapt to change at short notice
* Strong communication skills both written and verbal
Other Information
* The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
* The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
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