Overview
Facilities co-ordinator. Working days: 08:30 – 17:30, Monday to Friday. Flexibility is required to cover shifts (typical hours 05:30 – 17:30) as needed.
Team and Role
As part of the Service Assurance Team, reporting to the Helpdesk Manager, you will be the customer-facing representative for our services. You will act as a single point of contact for building estate users and stakeholders, aiming to enhance the customer experience by building and maintaining strong relationships and exceeding expectations daily.
Responsibilities
* Be the first point of contact for facilities management (FM) related issues across the BMW Account and log calls on behalf of building occupants.
* Maintain regular communication with stakeholders to update on issues, queries and outstanding works to the Lead Reactive Works Planner.
* Log and chase work orders on behalf of the client and ensure timely follow-up.
* Set consistently high standards across your allocated area and share best practice with the team to ensure service delivery meets and exceeds customer needs.
* Work within a team that communicates continuously and keeps each other updated on all areas of the business.
Qualifications & Experience
* Microsoft Office 365 skills.
* Knowledge of CAFM systems would be beneficial, though on-the-job training will be provided.
* Relevant experience in a helpdesk role using business in-house systems and Microsoft packages.
* Knowledge of the hard services and facilities management sectors is desirable.
* Educated to A Level standard or equivalent; business-related qualifications are desirable.
Additional Information
We provide on-the-job training and buddying with one of our experienced Facilities Coordinators.
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