Customer Quality Engineer / Quality Engineer (Aerospace)
Salary: £35,000 - £40,000 + Benefits.
Benefits
* Modern, well‑equipped working environment with state‑of‑the‑art facilities.
* On‑site gym, excellent rest areas, free fruit, cycle to work scheme and free on‑site parking.
* 25 days annual leave plus bank holidays.
* Flexible working (37.5 hours/week): Mon‑Thu 8am‑5pm and Fri 8am‑12pm.
* Enhanced pension contribution.
* Supportive culture with a strong focus on quality and continuous improvement.
Key Responsibilities
* Act as the customer quality interface and main point of contact for quality issues.
* Manage customer complaints, non‑conformances, and CAPA (Corrective and Preventive Actions).
* Perform root cause analysis (RCA) and implement corrective actions.
* Ensure compliance with AS9100, AS9120, ISO9001, and customer‑specific requirements.
* Support internal quality teams, suppliers, and cross‑functional teams.
* Participate in internal audits, external audits, and customer audits.
* Drive continuous improvement (CI), lean, and quality improvement initiatives.
* Review technical drawings, specifications, and engineering documentation.
* Maintain quality documentation, reports, and traceability records.
* Provide technical support to customers on quality and compliance.
Key Skills & Experience
* Aerospace quality experience (preferred).
* Strong knowledge of AS9100, AS9120, ISO 9001.
* Experience with non‑conformance, CAPA, 8D, root cause analysis, problem solving.
* Knowledge of quality tools (e.g., 5 Whys, Ishikawa/Fishbone, FMEA).
* Experience working with customer requirements and specifications.
* Ability to read engineering drawings and technical data.
* Experience with audits (internal, external, supplier, customer).
* Strong stakeholder management and communication skills.
* Proficient in Microsoft Office (Excel, Word, Outlook).
* Applicants requiring sponsorship now or in the future will not be considered.
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