Band 4 - Virtual Hospital (VH) Patient Pathway Facilitator, Medicine
Band 4
Main area Medicine Grade Band 4 Contract 9 months (Fixed term/secondment duration - 06/10/2025-05/10/2026) Hours
* Full time
* Flexible working
37.5 hours per week (Full time and part time available) Job ref 360-IA-10665-B
Department name West Herts - General Staffing Site Watford General Hospital Town Watford Salary £28,860 - £31,671 pa inc. HCA Salary period Yearly Closing 02/02/2026 23:59
Job overview
The Virtual Hospital at West Herts comprises of collaboration between West Herts and our community partners at CLCH. The purpose of the virtual hospital is to treat acutely unwell patients in the comfort of their own place of residence, by remotely monitoring them and providing home visits where necessary. Our vision is to support the patient’s journey in a way that improves overall patient experience whilst also improving bed flow in the acute wards by preventing admission and supporting early discharge.
The role of the Patient Pathway Coordinator for Virtual Hospital is to support the VH hub team in looking after our patients by ensuring protocols are followed. You will be a key point of communication between our nursing and medical staff and the patient, as well as externally to GPs and other care providers.
Currently, the VH offers the following pathways – Heart Function (HF), Asthma, Bronchiectasis and COPD (ABC), General Medicine (GM), Frailty and lastly a small Post-Surgical Colorectal pathway.
Not only do we provide specialist care for our patients, but we work to provide strong wrap around care to prevent readmissions.
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Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Main duties of the job
Ensuring the patients pathway is protected by providing secure, timely, and appropriate arrangements in accordance with the VH pathways.
Maintain adherence to patient tracking process and referrals into the appropriate MDT at the requested times on the VH pathways. Also adhering to local/specialist MDT protocols and providing timely escalation of potential issues to the relevant clinician/AHP.
Providing effective and efficient communications with all internal and external members of the VH team.
Ensure that encounters, bed boards and patient records are updated correctly on Cerner.
Participate in data collection and be the link with IT to manage the IT systems associated to the VH.
Responsible for coordination, documentation, and follow up of administrative actions.
Working for our organisation
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award‑winning virtual hospital and re‑imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.
We kindly invite you to consider submitting an application.
If you have a disability or long‑term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Detailed job description and main responsibilities
This role works on a shift basis shared by the admin team. You are expected to work various shifts of 8am until 6pm, 37.5 hours per week if full time. The VH admin team operate all days of the week and as such you will be rostered to work weekends.
We are looking for individuals who want to work full or part time and will ask your preference on this during interview.
The role is based in Cherry Tree House, Level 2 on Watford General site.
Key relationships include, but are not limited to:
* Fellow admin team
* VH Clinical Lead
* VH GPs and consultants
* VH Assistant Divisional Manager
* Ward clinicians and nurses
* Hub nurses and admin team
* CLCH partners (Rapid response, frailty team, district nursing)
Person specification
Education and Qualifications
* A comprehensive secondary education with a minimum of 5 GCSE’s
* Using own initiative within guidelines
* Communication at all levels
* Organising own workload
Knowledge
* Working in a team and to tight deadlines
* Dealing with difficult situations
* Working knowledge of the Patient Administration System (PAS).
* Working with Word, Excel and Outlook
* Working knowledge of WHTH Hospital systems (Cerner).
Experience
* Experience of working in a team
* Proven experience in working to tight deadlines
* Experience in an administrative role
* Working knowledge of Cerner
West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.
As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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