Role at a Glance
Service Manager Assistant
Location: Dartford, Onsite
Salary: £30,000 - £32,000
Benefits: Extensive benefits package
Hours: 40 per week, 08:00-17:00, 1 hour lunch
Reporting
Reporting to: Service Delivery Manager
Company
Liftec Express is a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK, formerly part of OTIS and now owned by R‑Capital.
Background
* Service support or coordination experience within an engineering, construction or lift environment.
* Strong organisational ability and excellent communication skills.
Responsibilities
* Provide dedicated customer support to the Service Manager and associated client portfolio.
* Regularly update clients on outstanding matters, resolve queries and maintain professional communication via the JED/CRM system.
* Assist with scheduling planned service visits, call‑outs and repairs, ensuring appropriate resource allocation.
* Act as primary contact for client enquiries, manage complaints and handle urgent repair requests.
* Ensure compliance with company safety policies, health and safety regulations and maintenance standards.
* Track repairs and maintenance visits through service management systems and Microsoft Office.
* Support engineer rotas, training coordination and performance tracking.
* Maintain administrative accuracy and strong organization.
Qualifications
* Experience in a service support or administrative role within the engineering, construction or lift sector.
* Knowledge of the lift industry, maintenance processes, LOLER regulations and safety requirements (advantageous).
* Strong verbal and written communication skills.
* Proficiency with service management systems and Microsoft Office.
* Highly organised, proactive and able to prioritise in a fast‑paced client‑facing environment.
* Calm under pressure, capable of handling emergency calls and urgent repair requests efficiently and professionally.
* Team player with strong problem‑solving skills.
Benefits
* Access to Discounts Platform.
* Pension from day one – Aviva.
* 25 days holiday plus bank holidays (January–December).
* Wellness – Employee Assistance Programme.
* Death in Service – 3 × salary – Canada Life.
* Sickness scheme – discretionary.
* Family policies – enhanced maternity and paternity provisions.
* Incentive scheme (non‑contractual).
* Employee referral scheme.
Why Join Liftec Express?
* Central role within a respected private‑equity backed engineering business.
* Direct involvement in customer service and operational coordination.
* Supportive branch environment with strong team collaboration.
* Opportunity for development within a structured service organisation.
* Culture focused on safety, quality and customer care.
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