We are recruiting on behalf of a well-established Housing Association for an experienced Repairs Planner to support their busy Repairs & Maintenance team.
This is a fast-paced, analytical role where you will optimise operatives’ workloads, monitor performance targets, and ensure responsive repairs are delivered efficiently and on time — helping to maintain high levels of resident satisfaction.
The Role:
You will use housing management system data to plan, prioritise and adjust work programmes across responsive repairs, voids, planned works and servicing. The role requires agility, strong organisational skills and the ability to anticipate workload pressures while maintaining excellent communication with residents and internal teams.
Key Responsibilities of a Repairs Planner:
Maximise and balance operatives’ daily workloads to achieve productivity targets
Monitor performance, identify risks to target dates, and reprioritise work accordingly
Schedule appointments in line with KPIs and resource availability
Analyse workload trends, peaks and data patterns to improve efficiency
Maintain accurate records of resource availability and job progress
Liaise with the Contact Centre to ensure correct job logging and appointment setting
Keep residents informed of appointment changes
Provide performance insights and feedback to managers and operational teams
Reduce ad hoc outsourcing and support cost-effective service delivery
Ensure accurate documentation and audit records are maintainedAbout You
Experience in repairs planning/scheduling (ideally within housing or property maintenance)
Strong organisational and analytical skills
Confident communicator with a customer-focused approach
Able to work under pressure and adapt to changing priorities
Experience with housing management systems desirableWhat this Repairs Planner role has to offer:
Immediate start
Full time hours Mon - Fri
Minimum 3 month contract
Opportunity to gain experience with a reputable Housing Association If this Repair Planner role is for you please apply or contact (url removed)