We are recruiting on behalf of a well-established Housing Association for an experienced Repairs Planner to support their busy Repairs & Maintenance team.
This is a fast-paced, analytical role where you will optimise operatives workloads, monitor performance targets, and ensure responsive repairs are delivered efficiently and on time helping to maintain high levels of resident satisfaction.
The Role:
You will use housing management system data to plan, prioritise and adjust work programmes across responsive repairs, voids, planned works and servicing. The role requires agility, strong organisational skills and the ability to anticipate workload pressures while maintaining excellent communication with residents and internal teams.
Key Responsibilities of a Repairs Planner:
1. Maximise and balance operatives daily workloads to achieve productivity targets
2. Monitor performance, identify risks to target dates, and reprioritise work accordingly
3. Schedule appointments in line with KPIs and resource availability
4. Analyse workload trends, peaks and data patterns to improve efficiency
5. Maintain accurate records of resource availability and job progress
6. Liaise with the Contact Centre to ensure correct job logging and appointment setting
7. Keep residents informed of appointment changes
8. Provide performance insights and feedback to managers and operational teams