Service Transition Analyst (Contract)
Location: South West (Hybrid – Aztec West / Bridgwater)
Day Rate: £525 per day inside ir35
Contract Type: Contract
Overview
We are seeking an experienced Service Transition Analyst to lead and support the design, transition, and continuous improvement of IT services within a complex, regulated environment. This role is critical in ensuring that new and changed services are delivered into operations effectively, meeting business needs, compliance requirements, and cost expectations.
You will act as a key interface between project delivery teams and IT operations, ensuring that all service introduction activities are completed to a high standard and aligned with best practice.
Key Responsibilities
* Lead the service design and transition activities for new and existing IT services
* Act as the primary interface between project teams and IT operations for service acceptance
* Manage the Service Introduction process across a portfolio of projects
* Produce and maintain Service Introduction Checklists, documentation, and acceptance criteria
* Ensure all services meet operational readiness, including support models, SLAs, and documentation
* Create and present service acceptance proposals to stakeholders
* Identify, assess, and mitigate service risks
* Develop and maintain IT support models, service catalogues, and operational procedures
* Work with stakeholders to define Total Cost of Ownership (TCO) for services
* Ensure compliance with regulatory and governance requirements
* Provide RAG status reporting and track service transition milestones
* Collaborate with technical teams to validate test strategies, performance, and capacity prior to go-live
* Drive continuous improvement initiatives across service transition and design processes
Key Skills & Experience
* Proven experience in IT Service Transition / Service Delivery roles
* Strong understanding of ITIL frameworks and Service Management principles
* Experience with ITSM tools (e.g. ServiceNow, JIRA)
* Experience working in both Agile and Waterfall environments
* Strong knowledge of service design and operational readiness
* Experience defining and managing SLAs, OLAs, and support models
* Ability to manage stakeholders across multiple teams and suppliers
* Strong analytical, documentation, and problem-solving skills
* Experience working in a regulated environment is highly desirable
Key Competencies
* Excellent communication and stakeholder management skills
* Ability to challenge and influence project teams constructively
* Strong attention to detail and organisational skills
* Ability to work in a fast-paced, high-pressure environment
* Proactive, self-managing, and delivery-focused
Additional Information
* This role requires close collaboration with internal teams and third-party suppliers
* You will play a key role in ensuring successful transition of services into live operations
* Experience in large-scale programmes or complex environments is highly beneficial