We are seeking a highly motivated Travel Support Specialist to join our dynamic team in the travel industry. This fully remote position offers the flexibility to work from anywhere in the U.S. while supporting clients with their travel needs from the moment of inquiry through the end of their journey.
As a key member of our customer service team, youll provide exceptional service, expert recommendations, and efficient travel solutions. If you have a passion for travel and love helping others, wed love to connect with you!
Key Responsibilities
* Customer Assistance: Respond to client inquiries via phone, email, and chat, providing clear, helpful information about travel options, destinations, and services.
* Travel Booking: Handle reservations for flights, accommodations, cruises, tours, and ground transportation with accuracy and care.
* Issue Resolution: Address customer concerns or disruptions promptly and professionally to ensure client satisfaction.
* Personalized Service: Offer tailored travel recommendations based on customer preferences, budget, and travel goals.
* Documentation & Billing: Process bookings, issue invoices, and manage payments with precision.
* Relationship Building: Develop and maintain long-term client relationships to foster loyalty and repeat business.
* Stay Informed: Keep up with the latest travel trends, vendor policies, and industry developments to better assist clients.
Qualifications
* Previous experience in customer service or a travel-related role is preferred.
* Excellent communication and interpersonal skills.
* Strong organizational and multitasking abilities.
* Ability to work independently and manage time effectively in a remote environment.
* Familiarity with travel booking systems or CRMs is a plus.
* A proactive, positive attitude and genuine enthusiasm for travel.
What We Offer
* 100% remote work with flexible scheduling
* Ongoing training and professional development
* Access to exclusive travel discounts and incentives
* Supportive and collaborative team environment
* Opportunities for career growth within the travel industry