Do you pride yourself on providing outstanding guest service? Are you a night owl? Job Perks and Benefits: Free health club membership (T&Cs apply) Discounts across The QHotels Collection Family & Friends discounts in hotels across The QHotels Collection Support with training & professional qualifications, including course fees! Various learning & development available Access to an Employee Assistance Program – Hospitality Action Refer a friend scheme FREE parking Job Overview As Nights Manager, you will take full responsibility for the smooth, safe, and efficient operation of the hotel throughout the overnight period. Acting as the senior manager on duty during night hours, you will handle guest concerns professionally, oversee hotel operations, Check guests in and out, support guest needs, Coordinate emergency responses if required and ensure the property is fully prepared for the following day’s business activities. This role is pivotal in maintaining exceptional guest satisfaction, operational accuracy, security standards, and seamless communication between departments. You will combine hands-on operational leadership with administrative and financial responsibilities, ensuring that all overnight procedures are completed accurately and professionally. Key Skills and Qualities Previous experience within a front office, reception or front of house position, or equivalent People management experience Quality & standards driven Outstanding customer service skills Curious to find out more? Chesford Grange Hotel & Spa is located in Kenilworth, close to Warwick and is a 4*, 205-bedroom property. Our hotel has The River Room restaurant, the Manor & terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa. The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!