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Prisoner custody officer

Great Yarmouth
Serco
Custody officer
Posted: 20h ago
Offer description

Overview

We are operational 24/6 and you will cover various early and late shifts, 35 hours per week. Flexibility is key as there are a range of different working arrangements and additional hours. There will be days when your finishing time could be unpredictable; however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off.


About the Role

As a PCO at our court, you will work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you will be responsible for every aspect of detainee management until it is time for them to return to custody or be released. Key duties include:

* Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.
* Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
* Being privy to sensitive and confidential information discussed during court proceedings. Maintaining discretion and confidentiality is paramount. Be prepared to listen to harrowing and distressing testimonies and ensure professional support is provided while managing your own emotional wellbeing.
* Ensuring detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.
* Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities.
* Ensuring the safety and security of the court environment, responding to incidents or emergencies, and conducting thorough searches of property and individuals to prevent contraband entering secure areas.
* Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and other relevant information. Work closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.


What You Need to Do the Job

We welcome applicants from diverse work and life experiences. What matters is your commitment to making a difference to the lives of others. You will learn during the 5 1/2 weeks of training and with the support of experienced colleagues. Ideally, you will have a current valid driver’s license, be reasonably fit, and have good written and verbal communication skills to manage and control situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. You will be an integral part of the judicial process, ensuring that justice is administered safely and securely. The role may suit those with an interest in criminology or psychology.


Assessment Process

Briefing call to assess eligibility → Competency based virtual interview → short role-play and written exercise.


Additional Information

All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and work within safeguarding policies of the organisation. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria.

While we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria:

* Have at least two years remaining on your current visa
* Have lived in the UK for at least one year, as vetting requires a counter-signatory from a recognised professional who has known you for that duration

For general right-to-work guidance, please visit the UK Home Office website.


Salary and Benefits

Base Salary of £23,402 (35 hrs pw).

* Salary progression: £23,984 (year 2), £24,436 (year 3), £24,890 (year 4)
* Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus bank holidays.
* A range of health and wellbeing benefits (Employee Assistance Programme, MIND, Simply Health Care and Dental Plans) and access to discounts (Merlin Attractions, Mobile Phone, Cinema, Leisure, Retail and Hospitality discounts).
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