Overview
Join a fast-growing eCommerce business in Guildford and take full responsibility for driving customer engagement and retention across the UK and Europe. We are looking for a confident, proactive Email and CRM Specialist with strong experience in email marketing or CRM to help drive engagement, retention, and conversions. This is a fantastic opportunity to make a real difference in a collaborative, close-knit team.
Location: Guildford - Free Parking (Hybrid working, 2 days in the office)
Salary: £35k-£40k + 20 days of holiday plus 8 bank holidays annually, an extra day off for your birthday, flexible hours, monthly team socials, and much more!
Responsibilities
* Develop and execute effective email marketing campaigns, ensuring high deliverability, engagement, and ROI.
* Oversee the CRM system to ensure accurate segmentation, personalisation, and automation.
* Analyse and report on email and CRM performance, providing actionable insights for optimisation.
* Implement strategies for customer retention and loyalty through targeted email and CRM initiatives.
* Create and maintain automated workflows and nurture campaigns.
* Collaborate with the marketing team on SEO and affiliate projects as needed.
* Coordinate with the Brand Director to ensure email copy aligns with the brand tone and messaging.
About You
* Proven track record in email marketing and CRM management, preferably within an eCommerce setting.
* Highly detail-oriented, with strong organisational and project management skills.
* Ability to work independently and proactively while effectively collaborating in a small team.
* Strong communication skills to liaise with internal and external stakeholders.
* Thrives under pressure, managing multiple campaigns and deadlines efficiently.
* Experience using email marketing platforms, such as Klaviyo and Mailchimp (desirable).
Ready to take your career to the next level? If you're eager to implement impactful changes in a dynamic eCommerce business, we want to hear from you! Apply now or email (url removed) to discuss the role further.
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