We have an exciting opportunity for 2 motivated and well organised individuals to join our already established Radiology central bookings team located at County Hall, Taunton. We have one full time position at 37.5 hours per week and one part time position at 22.5 hours per week
The job role involves providing high quality bookings service for patients and in line with internal guidelines and within national targets.
This is a very busy role with a high volume of calls and would suit a customer care driven individual who is able to use their initiative and have the ability to cope with the demands of the service and work effectively as a team member.
Main duties of the job
To be the first point of contact answering inbound calls/making outbound calls to patients, referrers, relatives, carers and other members of staff routinely throughout each day.
Proactively engage with clinicians/GPs/staff and patients to enable effective patient flow through the pathway.
To manage patient lists operating in accordance with national and local targets ensuring efficient and effective use of out‑patient slots.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
* Flexible working options to help you balance work and life
* NHS pension scheme for long-term financial security
* Generous annual leave allowance to recharge and relax
* A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications
* ECDL or equivalent
* NVQ2 in customer care, Medical terminology, or administration or equivalent
* Please see the attached JD
Experience
* Please see the attached JD
Additional Criteria
* Please see the attached JD
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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