OTE
GBP £32,000.00/Yr.
Overview
Lookers Volkswagen Blackburn is looking to welcome new Service Advisors to our existing team. We are interested in speaking with candidates seeking their first step in the motor industry, as well as experienced candidates looking for the next step in their career in a busy branch.
Responsibilities
Day-to-day activities include:
* Supporting internal and external customers as their vehicles progress through our department.
* Booking and planning work with our customers.
* Maintaining high levels of customer satisfaction.
* Identifying products and services beneficial to our customers and their vehicles.
* Informing customers of turnaround times and ensuring effective communication during the vehicle's time in the workshop.
* Maintaining accurate customer records and updating Lookers and Volkswagen systems.
Qualifications
We welcome all candidates to apply.
* GCSE English/Maths will be advantageous, but we are happy to support the right candidate in this area.
* Previous motor trade experience is beneficial but not essential. We value candidates who work well with our team, have plenty of energy, a warm personality, and a passion for delivering first-class customer service. Excellent communication skills and the ability to build rapport easily, explaining technical information clearly and concisely, are important qualities.
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