Company Description
EM Tuition is a non-profit organization dedicated to providing specialised educational support for children with Special Educational Needs (SEN). We create an inclusive learning environment through alternative provision for children who are out of school. Collaborating with county councils in Hertfordshire, Suffolk, Staffordshire, Essex, and Worcestershire, we ensure access to quality education tailored to each child's unique needs. Our team of experienced and innovative tutors think outside the box to engage and inspire students, driven by our core values of equality, personal touch, honesty, integrity, quality, growth mindset, passion, and positive attitude.
Key Objectives
· Deliver consistent, high-quality tuition services to vulnerable learners.
· Maintain excellent client satisfaction and tutor engagement across all contracts.
· Contribute to new business wins and the overall reputation of EM Tuition as a trusted provider.
· Improve learner outcomes through effective coordination and oversight.
Key Responsibilities
Strategic & Operational Responsibilities
· Drive long-term value creation and contribute to the overall growth of the business.
· Maintain a strong understanding of your local market, including educational and community needs.
· Work with Bid Writers or independently prepare mini-bids to acquire new business opportunities.
· Own and manage the Profit & Loss (P&L) for assigned contracts to ensure profitability.
Account & Stakeholder Management
· Build and maintain strong relationships with all key stakeholders, including Local Authorities, schools, parents, and tutors.
· Act as the main point of contact for all inquiries related to your allocated accounts.
· Attend and lead meetings with account contacts, including planning, review, medical, and safeguarding meetings as required.
Service Delivery & Performance Monitoring
· Ensure monthly KPIs are met and exceeded across all contracts managed.
· Monitor and evaluate tutor performance and learner outcomes.
· Create and present monthly performance reports for internal and external stakeholders.
· Write comprehensive reports to Local Authorities as requested.
Tutor Management & Support
· Source, assess, and allocate the most suitable tutors for each contract.
· Provide continuous support to tutors in their region, including guidance on lesson planning and communication.
· Conduct tutor assessments and provide constructive feedback to drive performance improvement.
· Build and maintain strong relationships with tutors to support retention and morale.
Documentation & Reporting
· Create, maintain, and update all documentation relevant to managed accounts.
· Communicate key updates and generate reports as needed for both internal teams and external stakeholders.
Person Specification
Essential Skills & Experience
· Proven experience in contract or account management, preferably in the education or public sector.
· Excellent interpersonal and communication skills.
· Strong organisational and multitasking abilities.
· Commercial acumen and experience managing budgets and KPIs.
· Ability to write professional reports and bid proposals.
· Good communication
· Excellent IT skills
· Good attention to detail
· Excellent stakeholder management
Desirable
· Experience working with Local Authorities or education-based services.
· Knowledge of safeguarding procedures and education regulations.
· Previous experience managing or supporting educators/tutors.