The Opportunity
We are now recruiting for an ICT Support Specialist. In this role you will ensure the business receives high-quality ICT support and project management services in line with business and legislative requirements.
You’ll be supported with personalised on the job training, coaching, mentoring and twice-yearly development and performance reviews to help maintain & develop your contributions and competence.
Key Responsibilities
* Manage, support, and develop the px ICT helpdesk, policies, procedures, reports, and protocols to meet business, customer, and statutory requirements.
* Provide end-user and technical support to px ICT users at HQ and operational sites via email, phone, remote management tools, or in person, including site travel when necessary.
* Oversee comprehensive asset management across all assigned sites.
* Collaborate with ICT Department and site teams to maintain high levels of safety, availability, and reliability for ICT hardware and software.
* Ensure the effective delivery of administrative and support duties, including 1st and 2nd line ICT helpdesk support, hardware/software installation and upgrades, asset management.
* Actively support ICT projects and strategic activities led by the Service Delivery team.
* Provide telecoms support, including Mitel IP, voice recording, and mobile phones.
* Manage and support px corporate tools, including Microsoft products, Active Directory, Halo ITSM, CMMS, SAP Business One, Office 365, AutoCAD, Meraki Portal, Group Policy & multi-vendor printing estate.
* More responsibilities can be found in the Role Profile.
* GCSE Grades 9-4 in Maths & English, or equivalent.
* Proven helpdesk and 2nd line support experience.
* Skilled in software installation, upgrades, and general application support.
* Experience with hardware builds, installations, and upgrades.
* Hands‑on experience with network support, installation, and maintenance.
What you will receive from us
* Contribution towards eye test and glasses.
* Online company discount benefits site including cinema tickets and gym membership discount.
* Long Service Awards.
* Employee Assistance Programme.
* Flexible Benefits Package.
* Onsite parking.
Equal Opportunity Statement
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note this role may close early or be extended depending on the volume of applications.
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