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Cloud Infrastructure Specialist (Previous Relevant Experience is Required), Newcastle-upon-Tyne, Tyne and Wear
Client:
Telent
Location:
Newcastle-upon-Tyne, Tyne and Wear, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Views:
4
Posted:
14.05.2025
Expiry Date:
28.06.2025
Job Description:
Location: Southampton
Job type: Full time, permanent
Job ref: 1415
Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers an excellent opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development as a Cloud Engineer and gaining exposure to challenging projects.
The Cloud Engineer will develop and strengthen relationships with both internal and external customers, providing proactive service in all aspects of service delivery, acting as a bridge between engineering and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.
Our Technology Teams at Telent are committed to bringing the digital revolution to homes, infrastructure, and businesses nationwide. Be ready to contribute from day one—innovate and develop networks and systems for millions. The work is complex but rewarding, making a significant impact by helping to keep the nation's critical infrastructure connected and protected 24/7.
Cloud Engineer - Responsibilities:
* Train internal staff and customers on products and solutions.
* Assist with Professional Services and Sales opportunities within Network Services.
* Monitor customer incidents and report on nominated accounts.
* Highlight trends, security threats, or technical bulletins impacting customers.
* Maintain documentation and technical information related to customer platforms and Telent Cloud Services.
* Follow internal and external processes for tasks, reporting, and change management, updating relevant parties and documentation.
* Assist with PoC scenarios, Type Approval activities, and lab testing.
* Create TA, POC, RFC, WI, and SoW documentation.
* Review engineering documentation peer-wise.
* Assist or lead in pre-staging equipment for customer sites.
* Attend customer meetings as required, including support reviews and incident reviews.
* Ensure accurate and timely timesheet submissions.
* Link certifications or training to business objectives and role requirements.
* Complete and submit overtime and expenses accurately and on time.
* Adhere to GDPR and security policies regarding sensitive data and information security.
Who you are:
The ideal candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. We will support your development in these areas. You should have a strong work ethic, a can-do attitude, and experience in medium to large support environments, including On-premise Cloud Services.
* VCP 6.x-DCV (Desirable)
* MCSA: Microsoft Windows Server 2016 or above
* Networking Concepts knowledge
* Microsoft SQL Server 2016 or above, with clustering and availability groups
* Azure MFA and Identity Services
* Microsoft System Configuration Manager
* Microsoft Exchange Server 2016 or above
* VMware vCloud Director knowledge
* Leadership qualities
* Strong work ethic, pride, ownership
* Hands-on with relevant technology
* Trust-building and collaborative skills
* Continuous improvement mindset
* Excellent communication skills
* Problem-solving passion
* Ability to work independently and in teams
What we offer:
A career at Telent offers opportunities across sectors, roles, and technologies. We are committed to nurturing talent through an inclusive culture that values diversity and ideas, enabling everyone to thrive.
* 26 days annual leave plus buy/sell options
* Company matched pension
* Family-friendly policies
* Occupational health and wellbeing support
* Discounts through Telent Reward scheme
* Ongoing development and support
Our values:
* Be Inclusive
* Take Responsibility
* Be Customer-focused
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