Overview
The position will involve providing frontline clinic reception services using the Trusts electronic systems OPTIMS, Oceano and Clinical Portal, to book patients in, confirm and/or update patient demographics as required, follow the correct patient flow, book follow ups as requested electronically, scan and upload documentation, produce labels and other work on demand.
We are looking for an enthusiastic, confident and experienced receptionist to work in the Diabetes & Endocrine Centre at Heartlands Hospital as part of a job share role. The hours/days are set and this is a public, front facing receptionist role. We have a very busy, patient focussed reception desk dealing with high numbers of patients, both in person and via the telephone, so the ability to pay attention to detail whilst experiencing interruptions is vital. The role also involves use of the Trust IT systems to book appointments and deal with queries as a team and using own initiative.
Responsibilities
* Provide frontline clinic reception services using OPTIMS, Oceano and Clinical Portal to book patients, confirm and/or update demographics, follow patient flow, book follow ups electronically, scan and upload documentation, produce labels and other work on demand.
* Ensure all processes within the areas are followed; work alongside Nurses, Clinicians, Medical Secretaries and all other NHS OPD Services to ensure the patient flow and experience for the outpatient appointment is as smooth as possible and dealt with supportively and professionally.
Qualifications
* Good standard of education, keyboard skills, office experience, excellent communication and customer care skills, and the ability to work in a very busy and often pressurized public environment.
* All training on the Hospitals IT systems will be given where required.
Additional Information
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
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