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Customer services assistant

Durham
Customer service assistant
£20,000 a year
Posted: 7h ago
Offer description

We are looking for a Business Services Assistant to join our Business Durham team. WHAT IS INVOLVED? You will provide administrative and technical services that supports the planning, development and delivery of business services across Business Durham. You will provide a first point of contact for enquiries to Business Durham, including use of telephony and ICT systems, together with reception and general administrative support at the Business Durham main office and visitor areas and other Business Centres and Offices as required. We encourage you to contact Hilary Currie via email at hilary.currie@durham.gov.uk to arrange an informal discussion about the role. WHAT WILL I NEED? NVQ Level 3 in Business Administration or equivalent OR Substantial practical experience relevant to the post. Please refer to the attached Person Specification for the full criteria. INTERVIEWS Interviews will be held on Friday 17th April 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website ( https://www.durham.gov.uk/article/26895/Rewards-and-benefits-if-you-work-for-us ) Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. Please visit our website ( https://www.durham.gov.uk/article/2083/How-to-apply-for-a-job-with-us ) to understand our position on using AI to support to your application and for guidance on completing your application. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentREG@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram https://www.instagram.com/dccjobsandcareers/ Like us on Facebook https://www.facebook.com/durhamcountycounciljobsandcareers Visit our website http://durham.gov.uk/jobsandcareerswithus VPRS/161

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