Job Title: Change Support Analyst Location: Canary Wharf, London Working mode: Hybrid, 3 days on-site and 2 working from home Contract: 6 months Start: ASAP Overall Purpose of the Role We are seeking a highly capable and self-driven
Change Support Analyst
to join a critical team focused on integrating generative AI tools (alongside our proprietary in-house AI tools) into core business functions. This is a high-impact, fast-paced contract where your ability to organize, document, and analyse will be paramount. You must be prepared to
hit the ground running
and immediately contribute to project milestones and deliverables. Key Responsibilities This role is focused on providing crucial support across
Data Analysis ,
Process Mapping, and
Project Documentation, ensuring the project team can operate efficiently and deliver value. Supporting AI Implementation & Process Excellence Provide key support
to the implementation team integrating
Generative AI
tools ( CoPilot ,
ChatGPT ) and automation solutions ( UiPath ). Your existing knowledge of these tools or similar technologies is vital for effective collaboration.
Assist in process improvement initiatives
by performing detailed
process mapping
and documenting existing and future-state workflows.
Support system analysis
efforts, focusing on documenting processes and providing analytical insight to inform implementation strategy.
Analytical and Project Support Execute crucial data analysis
(no coding required) on large datasets, utilizing
Microsoft Excel
and
CoPilot
to help the team make informed decisions.
Analyse data across 20 critical product validation points
to support the quality assurance and operational readiness of new AI products.
Support the project management team
by assisting with the planning of
milestones, tracking progress, and ensuring that project documentation is current and complete.
Documentation, Training & Expertise Produce high-quality project documentation, including drafting and finalizing detailed
Standard Operating Procedures (SOPs) .
Act as a Subject Matter Expert (SME), providing support to users and
running training sessions
to facilitate the adoption of new tools and processes.
You are expected to be the source of immediate expertise, joining the team ready to provide guidance without the need for an initial formal training period.
Key Skills & Experience Demonstrable track record of hitting the ground running
and providing immediate, impactful support in a demanding project environment.
Strong practical knowledge of or comfort level with
Generative AI tools
(e.g., CoPilot, ChatGPT, etc.) and/or process automation tools (e.g., UiPath).
Expert proficiency in
Data Analysis, with advanced skills in
Microsoft Excel
and using data to support decision-making.
Exceptional skills in
Process Mapping
and creating detailed
Project Documentation
(e.g., SOPs).
Proven experience supporting a
Project Manager
or
Change Management
team, including task tracking and planning support.
Must be results-oriented and able to clearly articulate how your support efforts are contributing to the team's demonstration of value.
Highly Desirable Previous or current professional experience within
Barclays .
If you are a driven, highly organized professional ready to provide critical support to a major AI and automation project, apply today. Working Environment Hybrid working model: Canary Wharf, London. 3 days on-site and 2 working from home
Fast-paced, evolving environment with shifting priorities
Hands-on, autonomous role with no direct reports
Candidates must be adaptable, confident, and able to contribute immediately
About Barclays Barclays is a British universal bank, operating across retail banking, payments, and top-tier corporate and investment banking. We’re driven by our mission to help people achieve their ambitions – in the right way. Our Values Respect • Integrity • Service • Excellence • Stewardship These values guide everything we do – for our clients, customers, colleagues, and communities. Diversity and Inclusion We’re committed to creating a workplace where everyone feels they belong. Diversity, equity, and inclusion are central to our culture and how we operate. Hybrid Working This role follows Barclays' hybrid working model:
3 days on-site in London
with remote work on remaining days. Contractor Benefits (via Randstad Sourceright) Paid holiday entitlement
24/7 Employee Assistance Programme
Access to lifestyle and retail discounts