Better places, thriving communities.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a High Level Team Leader (Nights) who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules.
Job Title: High Level Team Leader (Nights)
Hourly Rate of Pay: £16.78
Contract Type: Permanent
Type of Employment: Full Time
Total Weekly Contractual Hours: 37.5
Shift Pattern: Sunday to Thursday from 20:30 - 05:00
Location: Heathrow Airport, Building, Newall Road, Hounslow, Greater London, England TW6 2RZ
Compulsory Requirements:
1. FULL UK DRIVERS LICENSE (HELD FOR MORE THAN 1 YEAR)
2. FULL 5 YEARS UK EMPLOYMENT HISTORY (NO GAPS)
3. ABILITY TO READ AND WRITE ENGLISH FLUENTLY AND COMMUNICATE TO A HIGH STANDARD
4. CONFIDENCE DRIVING A VAN
Duties & Responsibilities:
Responsible for the day-to-day provision of high-level soft services (cleaning, etc.) maintaining suitable client relationships, ensuring tasks are carried out in a safe manner, making every effort to complete works within the specified timescales.
5. Reporting into the Night High-level Cleaning Manager, to be responsible person for the high-level team.
6. Monitor the performance of all staff in the high-level team.
7. Maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and that these records on reviewed on a daily basis.
8. Ensure allocated cleaning duties and areas are understood within the high-level team and ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLA's.
9. Ensure team members PIN in as required on site, at the time of arrival at site and PIN out on leaving site.
10. Ensure that High-level Operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out their tasks.
11. Manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand.
12. Carry out a daily check of all cleaning machinery to make sure that it is in a safe working condition and reporting any faults to the High-level Manager.
13. Report all accidents and/or potential hazards to the LifeLine and relevant management and update appropriate records as necessary.
14. Review all equipment, storage areas and sluice rooms verifying that they are kept clean and that equipment and materials are left secured when not in use.
15. Ensure that all relevant safety signs are provided and used correctly by all High-level Operatives
16. Report any damage and safety defects on the premises to the Engineering Help Centre and log where appropriate.
17. Monitor the standard of work of the High-level team.
18. Respond to Customer complaints immediately in conjunction with the High-level Manager.
19. Attend appropriate training sessions to update knowledge of access equipment, materials and company procedures.
20. Ensure all areas within the premises are cleaned to the required frequency and SLA's. Complete stock control/order sheets as directed by the High-level Manager.
21. To ensure all High-level Operatives are aware of Company/Client statutory fire and safety regulations and provide good safety methods of work.
22. To deliver toolbox talks to all cleaning operatives.
23. To undertake any other related duties which are within the job holder's capability, according to the needs of the business.
24. Maintain the highest standards of presentation, personal integrity, hygiene and customer support.
25. Reduce the risk of accidents involving plant, equipment & PPE (Reporting of hazard spots (minimum 4 per month), near misses etc.).
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .