Overview
Our established client based in Ringwood is looking to recruit a full time Customer Service Admin to join a multi-channel Contact Centre. The role is an inbound contact centre role, handling new orders and customer service actions. The orders element of the role requires sales skills, with a strong emphasis on upselling. Additional work involves managing emails and various other back office tasks. Full training is provided for all elements of the role. The suitable candidate will join the team and work alongside established, skilled consultants to help raise the bar in terms of customer experience. Growth and development are encouraged and supported, with opportunities over time to progress the role and take on additional duties, potentially accompanied by a salary increase.
Key Responsibilities
* Act as a liaison between customers and the client, ensuring smooth communication and resolution of inquiries.
* Handle incoming inquiries via phone, email, and other channels and resolve in a timely and effective manner. Inquiries will range from delivery to warranties; all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
* Demonstrate a customer-centric approach to build and maintain customer loyalty and satisfaction.
* Document interactions accurately and update customer information in the company database.
* Collaborate with internal teams to provide comprehensive solutions and escalate issues when necessary.
* Maintain a high level of professionalism and adhere to company guidelines and policies.
* Upsell and cross-sell on every opportunity presented to increase revenue.
* Identify and maximise sales opportunities through cross-selling and upselling plus special promotions on a wide range of retail products.
* Place customer orders and resolve all customer inquiries at first point of contact efficiently.
* Embrace company core values for respect and equality and provide world class service at all times.
* Take ownership of personal development and performance.
* Work as a team in a fast-paced, target-driven environment.
Job Details
Job Title: Customer Service Assistant
Salary: £12.30 standard hours; Out of Hours opportunity: £14.55 p/h (10pm to 8am)
Location: Ringwood
Hours: 40 paid hours per week
Shifts: Rotating between 8.00am–4.30pm, 9.30am–6.00pm, 3.30pm–10.00pm; Out of Hours 10pm–8am (rotating pattern)
Additional Details: 5 working days; Two weekends per month; Full training provided and paid for.
Benefits
* Competitive salary + attractive overtime
* 20 days paid holiday + additional days based on length of service
* Suggestion Box Monthly Winner Paid Reward
* Cycle to Work Scheme; Home Computing Scheme; Dentist scheme; Bus Travel scheme; Eye test vouchers
* Excellent onsite training and induction; Staff room with complementary refreshments
* Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
* Weekly dress down days
* Involvement with local charities and fundraising days/events
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