Overview
Content Designer role at Capgemini in our Experience Design team. You’ll shape clear, inclusive, user-centred content that makes complex services simple and accessible. You’ll work across digital products and services, combining language, research, and design to help people understand and act with confidence.
We’re looking for designers who are curious, collaborative, and ambitious about the future of design — able to untangle complexity, advocate for users, and use evidence to influence how services are built. You’re passionate about the role content and AI can play in creating fairer, more inclusive, and more sustainable services. This is more than a content design role — it’s a chance to shape how language and content influence the future of digital services, taking on meaningful challenges and evolving your craft within a community pushing the boundaries of design.
The services we co-create with clients are often transformational; the solution may not be obvious, and we are looking for individuals who can make sense where there is little framework or direction.
Responsibilities
* Identify and build strong relationships with clients and stakeholders across projects, influencing and collaborating with them on the content
* Create and iterate accurate user-centred content to a high standard that meets user needs
* Use analytics data, user feedback and user research to identify user needs and map user journeys
* Make complex language and processes easy to understand
* Bring new ideas and challenge the status quo
* Advocate for user-centred design, iterative and agile approaches
Your skills and experience
* A growth mindset: curious, reflective, and always looking to improve how content design can shape the future of services
* Strong understanding of user-centred design principles and best practice
* Experience with Government Digital Service (GDS) service standards and design principles
* Evidence of developing clear, accessible content for digital services, including accessibility and assistive needs; ability to write for different topics, audiences, purposes, styles, and formats
* Adept at providing simple, clear content to communicate complex issues
* Ability to get to the heart of an issue quickly and clearly, with applied expert knowledge
* Experience working in multidisciplinary Agile teams to design and deliver user-centred services in a commercial environment
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does ‘Get The Future You Want’ mean for you?
You would be joining an accredited Great Place to Work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for achieving our ambitions. To support wellbeing we have trained mental health champions and invest in wellbeing apps such as Thrive and Peppy. You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients, each with unique business, technological and societal ambitions, making a real impact across the UK.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a challenging but rewarding endeavour. Capgemini is a thriving company with a diverse collective of free-thinkers, entrepreneurs, and industry experts. We explore new ways technology can help reimagine possibilities and seek opportunities that transform the world’s leading businesses. You’ll gain experiences and connections to shape your future by learning from others, sharing knowledge, and continually improving.
About Capgemini
Capgemini is a global business and technology transformation partner helping organisations accelerate their digital and sustainable transition while delivering tangible impact. It is a diverse group of 340,000 team members in more than 50 countries, with a heritage spanning over 55 years. Capgemini leverages strategy, design, engineering, and capabilities in AI, cloud and data to address broad business needs, delivering end-to-end services and solutions. The group reported 2024 global revenues of €22.1 billion.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Marketing, Public Relations, and Writing/Editing
Industries
* IT Services and IT Consulting
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