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As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
***INTERNAL APPLICANTS ONLY PLEASE***
Working within a bustling atmosphere as part of a passionate team, this role as a Welcome & Service Assistant plays a core part in providing fantastic customer service.
Contract/duration: Permanent, starting in January 2025.
Hours/working pattern: 780 hours per year, working on average 15 hours per week. The role includes working at weekends & bank holidays. We expect you to work at least one shift most weekends, with weekends off on a rota basis. Hours are 9.30am – 5pm, April – October, and a shorter day 9.30am – 4pm during winter months.
Interviews: Will take place on Wednesday 27 November or Wednesday 4 December.
For this role, you’ll complete our online assessment instead of submitting a CV or online application. This helps us understand your strengths and provides more role information.
What it's like to work here
As Europe's largest conservation charity, we work to raise funds to care for all heritage in our trust. Visitors are vital; you’ll ensure excellent service to all visitors every day.
Reporting to the Welcome Manager, you'll be part of the team at Winkworth Arboretum. Your role is to ensure visitors receive a perfect welcome, setting them up for an amazing experience.
You’ll answer queries and help visitors find what they need. Understanding supporter engagement is key. Working with our spirit of place, you’ll connect all activities to our cause and ongoing work.
You’ll maintain high standards of presentation and ensure all communications are clear and consistent, from website to signage around the property.
What you'll be doing
Deliver excellent customer service daily. Answer queries, listen to visitors’ needs, and share relevant information. Your goal is to ensure visitors have the best day possible. You’ll link all activities back to our cause, working with the visitor welcome team.
We believe everyone should feel welcomed and appreciated through the service you provide. This role suits those enthusiastic about delivering great customer service.
You can view the full role profile in the attached document. You don’t need all listed skills and experience; it’s a guide to what’s possible in this role.
Who we're looking for
We’d love to hear from you if you are:
* Customer-focused with an understanding of great service importance
* A team player, but able to work independently
* Well-organized and adaptable
* Willing to learn new skills
* Positive attitude
The package
The National Trust’s motto is ‘For everyone, for ever’. We aim to create an inclusive culture where everyone belongs. We value diversity and want our teams to reflect the communities we serve.
Benefits include:
* Substantial pension scheme up to 10% of basic salary
* Free entry to National Trust places for you, a guest, and your children (under 18)
* Season ticket loan
* EV car lease scheme
* Perks at work discounts (gym memberships, shopping, cinema)
* Holiday allowance up to 32 days, plus holiday purchase scheme, subject to criteria.
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