Service Desk Technician
Initial 2‑month contract (likely to extend)
£25-£28 per hour (Umbrella)
On‑site - Leicester
REED Technology are working with a client who require an experienced Service Desk / First‑Line Support professional is to support a large public‑sector organisation's ICT Operations team.
Key Responsibilities:
Logging and managing incidents and requests via the Service Desk
Providing first‑line technical support (hardware, software, Microsoft environments)
Installing and configuring PCs, laptops, printers and peripherals
Resolving issues in line with ITSM processes and SLAs
Escalating complex incidents and working with wider ICT teams
Supporting basic reporting, documentation and service improvementsSkills & Experience:
Previous experience in a Service Desk or IT Support role
Strong customer service and communication skills
Microsoft Windows / Office 365 support experience
Knowledge of IT service management processes (Incident, Change, Problem)
Public sector experience desirableOn‑site role. May involve some planned out‑of‑hours work.
If you are available and interested in this opportunity, please apply using the link provided