As a Service Quality Specialist (SQS), you will serve as a key liaison between the Porsche Centre, customers and the manufacturer. You will be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates. You will also technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing. You will manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche's service process and warranty standards. The SQS, drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction though vehicles being fixed first time.
Responsibilities
* Provide technical support and guidance to technicians, managing repair progression, systems, and processes
* Stay up to date with manufacturer policies, bulletins and procedures
* Develop workshop processes aligned with Porsche Service and warranty standards
* Control workshop repair quality through inspections, tests, and ensuring manufacturer standards
* Manage Porsche Request Management System for technician support and communication.
* Support parts processes, including pre-pick and returns to Porsche.
* Administer warranty and goodwill repairs, including claims, documentation, and campaign communication
* Verify warranty claim accuracy, completeness and compliance with manufacturer guidelines
* Provide regular feedback on repair quality to management and recommend improvements.
Requirements
Minimum Qualifications
* Full UK Driving License
* Experience in Warranty Administration in the automotive industry
* Familiarity with dealership management systems (DMS)
* Great customer service skills, to ensure customer satisfaction throughout the claim process
* Sound mechanical and technical skills
* Experience of working within a franchised automotive dealership
* A track record of performing within a fast paced, workshop environment
* Proficiency in Microsoft Office suite
Desirable Qualifications
* Level 3 Diploma in Light Vehicle Maintenance
* Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations
* Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement
Benefits
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer
* Industry leading salary plus10% bonus, paid monthly
* 33 days holiday, with extra for long service
* Fixed hours each week - no shift patterns. Monday to Friday - 8am to 6pm with 1-hour unpaid break per day.
* Option of a VW Group Vehicle at preferential leasing rates
* Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
* Life Assurance
* DC Pension Scheme
* Employee Assistance Program - support and advice on issues impacting your wellbeing
* Dedicated mental health champions
Centre
The biggest 'Destination Porsche' centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone's throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.