Senior Account Manager (E-commerce)
Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 days per month in-office - Hambi Media HQ, Oval, London)
Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday
About the Soar Group
The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one:
* Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK.
* For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale.
* Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio.
Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.
What Sets Us Apart
* Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.
* Highest independent agency spend on Meta in 2025.
* Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
* Two production studios (London and Manchester)
* Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.
About the role:
We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.
You are not just “good with clients” - you know how to run accounts, lead people, and raise standards.
Requirements
What you'll be responsible for:
Client & Commercial Leadership:
* Own senior relationships across larger, higher-impact accounts
* Lead strategic client conversations, performance reviews and planning
* Guide clients through launches, pivots and scale moments
* Spot upsell, retention and growth opportunities
Pod & People Management:
* Line-manage Account Managers within your pod
* Coach AMs on communication, organisation and client ownership
* Raise delivery standards across accounts and workflows
* Support hiring, onboarding and development of AMs
Delivery & Quality Control:
* Oversee UGC and creative workflows across the pod
* Ensure launches are planned, resourced and executed cleanly
* Act as escalation point for delivery or client risk
* Maintain consistency across processes and client experience
What you bring:
* 4+ years’ experience in agency account management
* Proven experience managing or mentoring Account Managers
* Strong understanding of performance creative, UGC and launch cycles
* Confidence running senior client conversations independently
* Commercial awareness — retention, margin, and growth matter to you
* Calm authority — clients and teams trust your judgment
Who you are:
* A true manager - you enjoy leading people, not just accounts
* Standards-driven - you care about quality and consistency
* Accountable - you own outcomes across your pod
* Structured and decisive - you bring order and clarity
* A role model - AMs learn by watching how you operate
Benefits
* Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
* Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
* Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
* Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
* Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes.
* Remote working with 1 day a month in London Head Office.