Start date: 12th January 2026
Location: Within a 90‑minute travel radius of your home (applicants must reside within Manchester or Rochdale)
Salary: £27,965 – £35,765 per year (including £4,200 car allowance and uncapped monthly bonus)
Hours: 40 hours per week, flexible (peak shifts included)
No warrant work involved
Job type: Full‑time
About the Role
As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities
* Visit customers to resolve outstanding arrears and discuss payment options
* Handle accounts for both regulated and non‑regulated clients, including reconnection visits
* Accept payments, set up repayment plans, and re‑engage customers with client services
* Educate customers about the potential consequences of non‑payment
* Use an Orbit‑supplied iPad to update account outcomes in real time
Candidate Profile
Candidates who have previously been successful in this role have come from backgrounds in sales, military, or police.
Working Hours
* 40 hours per week required – Monday to Friday visiting between 8 am and 8 pm; Saturday 9 am–1 pm
* 10 of the 40 hours must be worked during prime hours (4 pm–8 pm Monday and 9 am–1 pm Saturday)
Benefits
* 31 days holiday (incl. bank holidays + December shutdown)
* Fuel card for business use
* Referral bonus scheme
* Uncapped monthly bonuses (£200–£400 typical)
* Comprehensive 5‑week induction programme
* Ongoing training and professional development
* Access to Medicash and Employee Assistance Programme
Requirements
* Clear criminal record
* No CCJs, IVAs, or bankruptcies in the last 6 years
* Full driving licence (max 6 points), own car, and business insurance
* Tech‑savvy and comfortable working independently
Job Ref: CCAFLD
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