Salary: GBP40000 - GBP40000 per annum + 20% discretionary bonus
NETWORK SUPPORT ENGINEER (2ND LINE)
Salary: £40,000 base + 20% discretionary bonus
Location: London
Working policy: Onsite - 5 days per week in the office
Keywords: Network Support, Engineer, 2nd Line, Technical Support, Customer Service
Our client is on a mission to revolutionise London's business fibre network, and they're looking for a Network Support Engineer (2nd Line) to join their team. This is an opportunity to be part of a company that values engineering excellence and unrivalled customer service. They are trusted by some of the most important organisations across the UK and Europe in various industries.
What you'll do:
* Provide technical support to customers and respond to network issues via email or phone.
* Monitor customer network equipment and ongoing tickets.
* Coordinate with different teams to resolve issues promptly.
* Provide concierge-level support throughout the customer onboarding process.
* Manage multiple ongoing issues simultaneously.
* Communicate effectively within the team, the wider organisation, and customers.
* Visit company POPs and DCs as required.
* Respond to network and customer issues outside of usual business hours when necessary.
What you bring:
* Certifications (desirable but not required): CCNA, Network+, JNCIA etc.
* Networking fundamentals (TCP/IP, Switches, Routers).
* Project Management capabilities.
* Strong customer-facing skills (phone, in-person).
* Quick learner with strong troubleshooting and analytical skills.
* Ability to coordinate between multiple teams to achieve positive results.
* Proactive and adaptable, able to work under pressure to meet deadlines in a fast-paced environment.
* 3 to 5 years of technical experience or previous Network Support Engineer experience.
* VoIP expertise (desirable but not required).
* MSP experience (desirable, not required).
* Previous fibre experience (industry or installation desirable but not required).
What's next:
Ready to be part of revolutionising London's business fibre network? Apply now!
Apply Today by clicking on the link!
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