Job Description
Job Title: Complaints Agent
Location: Chandlers Ford/ Remote (Hybrid after 8 weeks onsite training)
Salary: £26,208 per Annum
Hours: Monday - Friday (Shift Pattern 08:00 – 17:00 or 09:00 – 18:00)
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Do you thrive on turning challenging conversations into positive outcomes for customers?
Are you a natural problem-solver who takes ownership and delivers fair, thoughtful resolutions?
What does this role involve?
As a Complaints Handler, your primary focus is putting the customer first by delivering outstanding service across multiple communication channels, including telephone, email, letter, and WhatsApp.
You will take ownership of each complaint, thoroughly investigating concerns to identify the most appropriate and fair resolution for the customer. With a proactive and positive approach, you’ll work to understand the root causes of issues, using these insights to ensure consistency in our processes and to prevent future problems.
Your role also involves identifying opportunities to enhance the overall customer journey, contributing to continuous improvement and ensuring every interaction reflects our commitment to excepti...