Location:Remote (Initial induction at our Head Office in Lincoln, LN6 3TA, plus occasional team events and briefings) Hours : Full-time, 37.5 hours per week (Monday to Friday) Flexible working arrangements available Salary : £24,375 per annum + £5,000£10,000 commission Realistic OTE: £29,375£34,375
About Cool Milk
Were Cool Milk, the UKs leading supplier of school and nursery milk. Every single day, we help over 1 million children access nutritious, free or subsidised milk supporting healthier starts and brighter futures.
What we do genuinely matters. Every carton counts. And as we continue to grow, were looking for a driven, relationship-focused Telesales Executive to help us extend this vital service to even more schools and nurseries across the UK.
The Role
This is aconsultative, relationship-led telesales rolewhere youll be introducing schools and nurseries to a free service that delivers real value to them and their pupils.
While youll be making outbound calls, this isnt traditional hard sell telesales. Youll succeed by building trust, asking the right questions, and helping educational settings understand how Cool Milk can support them and often their wider networks too.
Key Responsibilities
Make approximately 5060 outbound calls per day to schools, nurseries, multi-academy trusts and nursery groups
Build strong relationships with school business managers, headteachers and other key decision-makers
Identify opportunities for growth within academy chains, trust structures and nursery networks
Convert single-site wins into multi-site contracts through effective follow-up and relationship management
Consistently meet and exceed sales targets while maintaining excellent service standards
Manage your account portfolio professionally, ensuring a smooth and positive customer experience
Work closely with internal teams to deliver seamless onboarding and ongoing support
Support peak activity periods, particularly during the back-to-school season
Key Behaviours for Success
Success in this role comes down to four core behaviours:
Enthusiasm You bring genuine energy and positivity to every conversation. Your belief in what youre offering comes through in your voice, and your passion for helping schools is infectious.
Resilience You bounce back quickly from rejection and see setbacks as learning opportunities. You stay focused, adaptable and motivated especially during busy or high-pressure periods.
Credibility You build trust by being knowledgeable, honest and reliable. You listen carefully, never oversell, and always do what you say youll do representing Cool Milk as a true partner to schools and nurseries.
Curiosity You ask thoughtful questions to really understand how each organisation operates. Your curiosity helps uncover wider opportunities within trusts, groups and networks, turning single conversations into long-term relationships.
What Were Looking For
Essential:
Proven telesales experience with a track record of exceeding targets
Comfortable makinghigh-volume outbound callswhile maintaining quality conversations
Excellent telephone manner confident, credible and engaging
Strong consultative selling and relationship-building skills
Ability to multitask effectively across calls, CRM updates and follow-ups
Proficient in MS Office (experience with NAV or SharePoint is a bonus)
Performs well under pressure and during busy periods
Clear, confident English communication
Right to work in the UK
Desirable:
Experience working with schools, nurseries or public sector organisations
Understanding of multi-site or trust-based account management
Experience identifying and developing expansion opportunities within existing accounts
What We Offer
Genuine flexibility work hours that fit around your life, including school runs and personal commitments
Remote working with full equipment provided (following induction)
Excellent earning potential : £5,000£10,000 commission on top of your base salary
Top performer earned £10,000 commission last year
Second-highest earner achieved £8,000£9,000
Termly bonuses for top performers
Casual dress code
Health Care Scheme
Cycle to Work scheme
Company pension
Employee wellbeing programme
Free parking when visiting the office
A supportive, fun team doing genuinely meaningful work
Purpose-driven role helping over1 million children thrive every day
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