Purpose of job:
Our aim is to become a market leader in provision of Electric Vehicle charging solution provider to Local Authorities and Businesses as part of our strategy to lead the transition to zero carbon.
The goal is to undertake an ambitious electric vehicle charging installation program, deploying high volume and quality EV installations across the nation. Our aim is to make the world a better place, one charge point at the time.
The Facilities Manager supports our Customer Experience team, by managing our nationwide property estate. They ensure sites are managed, maintained and secure from purchase through to go live and beyond, ensuring revenue opportunities are maximised at all stages of the site lifecycle.
Key Accountabilities:
The role is responsible for the following:
* Explore, develop and implement opportunities for revenue maximisation for sites pre-development.
* Partner with all relevant parties, internally and externally, through-out the process of bringing real estate assets into a live state
* Ensure day-to-day management of all sites within the estate is to the highest possible standards.
* Manage the portfolio to ensure all property and sites within the estate are secure and maintained in line with relevant standards, implementing check processes and partnering with local suppliers, local authorities and third parties as required.
* Partner and work with car park and ANPR operators as relevant to maximise site revenues.
* Reporting and presentation of estate performance data against revenue and other relevant KPIs.
* Monitor contractor/supplier performance and report findings to relevant internal teams; including finance and operations.
* Implement and manage proactive maintenance work programs across the estate.
* Partnering with relevant parties internally and externally so users of sites, partners, local businesses and residents are communicated with effectively.
* Work with Customer service to resolve hub site specific complaints
* Maintaining relevant systems as required.
* Following relevant company policies and procedures and complying with relevant legislation.
Outcome, Results and Key performance indicators:
* Hub estate revenue opportunities are maximised pre, during and post-development.
* Pre-development revenue targets achieved across the estate.
* Customer satisfaction scores.
Key Relationships:
* Internal – Customer Experience, Finance & Procurement, Data, HSEQ, Marketing, Operations, Legal & planning.
* External – Local authorities, Supply Chain Partners, franchise partners, and Local Communities
Knowledge and Skills:
* Strong interpersonal and communication skills, with the ability to build relationships with diverse stakeholders.
* Strong organisational and time management skills.
* Strong revenue management skills.
* Strong experience managing a diverse portfolio of sites with different use cases.
* Strong experience of implementing site maintenance processes and audits.
* A growth mindset, open to feedback.
Behaviours:
* Collaboration and Teamwork
* Financial acumen
* Effective Communication
* Proactive Problem-Solving
* Adaptability and Flexibility
* Accountability and Integrity
Qualifications:
* Relevant degree desirable
* Minimum 2 years’ of non-RICS accredited experience or 1 years’ of post-qualification experience in AssocRICS, MRICS, or FRICS
* Drivers licence
Zest is an equal opportunity employer, committed to the values and ultimately societal benefits of diversity, equity, and inclusion.