Housing Support Coach - Young People Homelessness
Location: Stoke on Trent, United Kingdom
Salary: £23,848 a year
Hours per week: 37.5
Contract type: Permanent
Position will close in 19 days at 23:59 GMT.
Role
You’ll provide support and advice to young people who have experienced homelessness and other forms of social exclusion. You’ll work with the team to manage the day-to‑day running of the young person’s 24/7 supported accommodation scheme and be the first point of contact for customers and visitors.
Responsibilities
* Support customers to move into the service, completing detailed and thorough sign‑ups to make sure young people understand their rights and responsibilities.
* Cover all reception tasks including the phone, post and reception enquiries.
* Support customers to manage their rent and service charge payments, including benefit claims where necessary.
* Maintain the safety and security of young people and the building by supervising the entrance and exit of the building and undertaking regular health and safety checks.
* Arrange appointments for customers, for example with their GP or DWP and accompany them where appropriate; provide advice on housing, health, welfare benefit claims and other issues as necessary.
* Work with the local community and respond to neighbourhood concerns or queries when needed.
* Support the service’s income through the minimisation of void loss and arrears by reporting, monitoring and following up on maintenance jobs until completion; support with preparing void rooms for re‑let and keep the service clean and tidy.
* Maintain a high standard of records, keeping all financial and admin systems up to date.
Qualifications
* Educated to GCSE level or with a good level of maths and English.
* Some experience dealing directly with the public and/or clients or customers in a busy service environment.
* Experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages or the willingness to develop these skills.
* Great communication and administrative skills.
* Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
* Someone who is flexible and adaptable, able to work to a rota that includes early mornings, afternoons and evenings.
* DBS check.
* Someone with a full UK driving licence who can use their own vehicle for work purposes.
Who We Are
We’re part of the Honeycomb Group, a team of social‑minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Concrete is a local charity, support network and campaigner leading the fight to eradicate homelessness within Staffordshire and its surrounding areas.
Through a community‑led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and beyond.
Benefits and Perks
* Range of discounts at many high‑street retailers and well‑known brands.
* Discounted gym membership and access to a cycle‑to‑work scheme.
* Flexible working to aid work‑life balance.
* Annual leave purchase scheme with two chances to join and boost your annual leave.
* 'My Day' scheme for celebrating birthdays, family time or personal relaxation.
* Commitment to learning and development with onboarding, external events, conferences and coaching.
* Cycle‑to‑work savings on tax and NIC.
* 24‑hour free phone counselling, health advice and legal support through the Employee Assistance Programme.
* Occupational Health services including free eye tests and flu vaccinations.
Equal Opportunities
We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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