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Senior Operations Technician
Technical Operations
Permanent - Full Time
London, GB, W1A 1AA
BBC PUBLIC SERVICE B'CAST
Job Closing Date: 18/05/2025
THE ROLE
Job Requisition: 23342
Band: C
Salary range: £32, 500 - £37,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights
Contract type: Permanent
Location: London Broadcasting House Up to 5 days a week in the office (minimum 4 days in the office 35 hours a week)
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack .
If you need to discuss adjustments or access requirements for the interview process please contact the reasonable.adjustments@bbc.co.uk. For any general queries, please contact: bbchr@bbc.co.uk.
Job introduction
Reporting to a Team Leader, the Senior Operations Technician will be a part of a wider team of highly skilled engineers and specialists. The role is part of a shift-working team ensuring operational workflows required by live services are maintained. A Senior Operations Technician (SOT) undertakes a defined support processes within a workflow, resolves issues or escalates following a defined process within the ITIL Framework. S/he will also have Operations Technicians and Apprentices they will need to support and provide initial induction training to new joiners to the team.
Knowledge of all relevant H&S directives and regulations and complying with them is key when working in any situation, particularly in an engineering environment. Being a live TV, Radio & Online broadcaster, fault diagnosis and resolving technical issues in quickest possible time is standard practice. The challenge is to keep essential broadcasts on air while solutions are implemented seamlessly, unnoticed by our audiences.
High quality technical solutions and processes following best-practice methods are always at the heart of the services we provide. Your strengths will be rewarded and areas for improvement will be identified and addressed to enhance your performance as an all-round and useful member of the team. There will be ample training opportunities online, classroom style and practical workshops to expand your knowledge and hands-on skills. We want you to thrive in your working environment and progressing your career within the organisation is a priority.
90 minutes face to face technical and value based interview and fault find exercise (45 mins + 45 mins)
Main responsibilities
• Comply with Health and Safety at work act (HASAW) to ensure safety at work for yourself and others
• Understand operational workflows to respond quickly and efficiently to faults and other service requests to Audio Visual systems made by users via the Incident Management System
• Diagnose faults and implement optimum solutions and/or work-arounds to keep services continuing
• Accurate logging of activities, updating logs with sufficient yet concise information and communicating with team, other teams and end users as and escalate when appropriate
• Utilise “downtime” to ensure all off-line activities such as repairs, refurbishments, admin tasks, training, etc. are carried out and there is no back-log
• Monitor stock levels of spares and equipment, informing line manager as and when stocks need to be replenished
• Provide feedback on team and individual performance to line manager in order to ensure constant improvement of team work output as well as team dynamics
• To be able to work autonomously, and appreciate team dynamics to achieve satisfactory outcomes for customers/users.
Are you the right candidate
We expect the right candidate to have the following key knowledge, experience, skills, attitudes as well as potential for development.
• Demonstrable experience of working in a safe manner and complying with HASAW regulations
• Experience in audio-visual systems, general electronics, good cable management, fault finding and problem solving. We encourage creativity, but not at the expense of practicality.
• Strong interpersonal skills conducive for good team dynamics and interacting with customers and stakeholders
• Basic IT skills, computer literacy and the ability to learn new software applications required for the role
• Commitment to following the ITIL Framework, using the service management tool. Generally logging incidents and work orders, updating work completed and co-ordinating with other support teams.
• · Passion for enhancing skills, learning new skills as required and completing mandatory training
About the BBC
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here .
Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
To find out more about Diversity and Inclusion at the BBC, please click here .
DISCLAIMER
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
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