Retail And Concessions Manager - Cheltenham
Full-Time / Permanent
Salary: £35000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
Job Description
The role will own the delivery of a diverse and effective, high volume retail food and beverage operation at Cheltenham Racecourse. The remit includes managing an estimated £12m income through diverse food and beverage operations, predominantly focused on up to 16 racedays, and overseeing over 100 food, bars and beverage outlets across general admission areas. It requires detailed planning, marketing, and execution of retail catering operations, with resourcing and controls to manage the department budget and service quality targets.
Key Focus Areas
* Provide first class retail, bar, third party concessions operations across our business.
* Deliver business needs and performance expectations and standards.
* Encourage and establish a culture of innovation and consistency.
* Champion HSE within the unit and lead by example, ensuring compliance with all regulations, statutory and legal requirements.
* Support retail budgeting, reporting and financial performance.
* Ensure delivery of financial targets and key performance indicators within areas of responsibility.
* Set quality and operational standards and uphold the same.
* Establish excellent relationships with clients, contractors and other departments.
* Manage and develop relevant personnel, providing inspiration and leadership to deliver exceptional service.
* Review performance and optimise sales and profitability to ensure delivery of departmental financial targets, driving a ‘smart’ approach to maximising the customer experience in terms of queue times, use and application of technology and the provision of enticing marketing offers.
* Demonstrate full alignment with the Levy and Jockey Club vision and values by consistently doing the right things and celebrating successes.
* Liaise with culinary and operational leads to implement continuous food product development and drive footfall.
* Liaise with 3rd party suppliers and contractors to underpin effective service delivery and product quality.
* Be continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback.
* Review wastage with the culinary team and cellar team, identify opportunities to control, educate and reduce to support overall GP% targets.
Person Specification
* Minimum 3 years’ experience in retail and beverage environment.
* Experience in a multisite outlet, stadium or event catering environment.
* Personal circumstances must allow working flexible hours to align with stadium activity.
* Strong leadership qualities and excellent communication skills.
* Strong organisation skills and commercial awareness – resourceful in seizing opportunities and solving problems.
* Standards and quality driven hands‑on management style.
* Effective team player, with a “can‑do” attitude.
* Energetic and fast operator.
* Assertive, calm, works well under pressure.
* Motivated by a passion for quality and great service delivery.
* Direct reports: all bar, food, concessionaire managers.
Benefits
* Medicash – Healthcare benefits, including dental, optical and therapy treatments (covers up to 4 dependent children).
* Aviva Digicare – Free annual health check.
* Exclusive Benefits & Wellbeing site (Perks at Work).
* Entertainment discounts – up to 55% off cinema tickets.
* Health & Wellbeing discounts – 20% off Nuffield Health, 10% off Pure Gym.
* Travel discounts – with holiday companies such as TUI and Expedia.
* Shopping discounts – up to 15% savings on high street and online stores via Shopping Cards.
* Meals on duty.
* Vodafone discounts.
* Pension scheme and Life Assurance.
* Employee Assistance Programme.
* 23 days plus bank holidays and an additional day off for your birthday.
* 2 additional leave days following return from maternity leave during first year back.
* Competitive and supportive family benefits.
* Day off for baby's first birthday.
* Holiday purchase scheme.
* Ongoing training & development and career pathways.
* Professional subscriptions paid.
* Financial well‑being programme and preferred rates on salary finance products.
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