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Location: Hybrid - New Milton/Norwich
This role is a UK-based role and any hybrid work must also be within the UK.
Start Date: August 2025
* 161 hours holiday rising to 175 hours with length of service (PRO RATA) plus bank holidays.
* We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* 24/7 employee assistance programme with an easily accessible app!
* Family and friends’ discounts on our services & products
* Pension Scheme, up to 4% Company matched
* Free on-site parking
* Cycle to work scheme
about You
You're a practical, tech-savvy problem solver with a passion for helping others. You’re at your best when responding to support requests, diagnosing IT issues, and keeping end users connected and productive. Whether you’re assisting in person or remotely, your goal is always to provide fast, effective, and friendly service.
IT HELPDESK TECHNICIAN
️Hours: 35 hours per weekShift pattern: Monday - Friday 09:00-17:00 plus on-call rota 1 week in 5Salary: £26,610 per annum (£14.62ph) plus on-call bonus pay (£250 per week)Location: Hybrid - New Milton/Norwich
This role is a UK-based role and any hybrid work must also be within the UK.
Start Date: August 2025
For this role, you need 5mpbs upload and 15mpbs download internet speed
Appello Perks
* 161 hours holiday rising to 175 hours with length of service (PRO RATA) plus bank holidays.
* We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* 24/7 employee assistance programme with an easily accessible app!
* Family and friends’ discounts on our services & products
* Pension Scheme, up to 4% Company matched
* Free on-site parking
* Smart Tech Benefit
* Cycle to work scheme
about You
You're a practical, tech-savvy problem solver with a passion for helping others. You’re at your best when responding to support requests, diagnosing IT issues, and keeping end users connected and productive. Whether you’re assisting in person or remotely, your goal is always to provide fast, effective, and friendly service.
You’re organised, calm under pressure, and enjoy working both independently and as part of a dynamic team. You’re also not afraid to get hands-on with hardware, systems, and devices.
Key Role Requirements
To succeed in this role, you’ll need:
Previous experience in an IT support/helpdesk role or strong hands-on technical skills
Solid understanding of Microsoft Windows, Office 365, Exchange, and Active Directory
Excellent problem-solving and diagnostic abilities
Strong communication and customer service skills
GCSEs A–C (or equivalent) in English, Maths, IT and Science
Ability to manage multiple tasks and prioritise effectively
Confidence supporting mobile devices (iOS & Android)
A proactive and flexible attitude with strong attention to detail
Self-motivated, team-oriented, and keen to learn and grow
IT or professional qualifications (e.g., Windows, NVQ, BTEC, City & Guilds) are desirable – but not essential if you’ve got the experience and enthusiasm.
THE ROLE
You’ll play a key part in Appello’s IT team, providing first-line helpdesk support across a wide range of IT systems. You’ll respond to service requests via ticketing system, walk-in, or remote access, always aiming to resolve issues quickly and professionally.
Your responsibilities will range from troubleshooting desktop problems and setting up user accounts to supporting mobile devices, updating the IT asset register, and helping field and office-based staff stay connected. You’ll also assist with Telecare equipment configuration and support queries.
️ YOUR KEY RESPONSIBILITIES WILL INCLUDE:
* Creating, disabling, and adjusting user accounts and permissions
* Administering Active Directory, Exchange, and internal systems
* Providing desktop support for office and remote employees
* Managing mobile devices and liaising with telecom providers
* Monitoring IT helpdesk tickets and responding promptly
* Logging and managing Telecare support cases
* Assisting with equipment setup, configuration, and repair
* Supporting end-user training, documentation, and device rollouts
* Contributing to ad hoc IT projects and continuous service improvement
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself
Other Information
This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Appliances, Electrical, and Electronics Manufacturing
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