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Base pay range
Job title: Sales Order Processor
Working pattern: 37.5 hours per week, Monday to Friday, with occasional overtime during peak seasons
Location: Wisbech/Hybrid, remote option available
About Us
For over 40 years, Harvey Jones has hand-built more than 20,000 bespoke kitchens, delivering furniture our clients are proud to use and have in their homes. We are passionately dedicated to always exceeding client expectations by inspiring, designing, and crafting premium handmade kitchens that will forever be loved. As a growing company with showrooms across the UK and plans to open more, our award-winning ranges and projects are regularly featured in magazines, newspapers, and design websites.
Job Summary
We are seeking a meticulous and customer-focused Sales Order Processor to join our kitchen manufacturing team. The successful candidate will be responsible for processing customer orders from receipt through to production, ensuring accuracy, efficiency, and high levels of customer service. This role involves coordinating with internal departments (retail, design, production, logistics) to ensure seamless order fulfilment.
Key Responsibilities
* Order Processing: Accurately input and process sales orders
* Validate kitchen orders against quotations, CAD designs, and technical specifications
* Review kitchen plans/layouts to ensure compatibility with manufacturing standards
* Liaise with sales, design, and production teams to clarify order details
* Ensure all materials and components required for each kitchen are specified correctly
* Customer Service & Communication: Act as a point of contact for Production teams, kitchen designers, and installation teams regarding order progress, product queries, or changes
* Communicate proactively with clients on lead times, product availability, and any potential delays
* Manage amendments, cancellations, and aftersales service requests efficiently
* Technical Coordination: Interpret kitchen plans and design drawings to ensure order accuracy
* Raise and resolve any discrepancies or issues with the design or specification before processing orders
* Ensure compliance with manufacturing capabilities and product range limitations
* Documentation & Reporting: Prepare and issue order confirmations and delivery schedules
* Maintain accurate order records and customer communications in CRM systems
Key Skills & Competencies
* Strong attention to detail and a high degree of accuracy
* Excellent communication and interpersonal skills
* Ability to read and interpret kitchen design plans (e.g., CAD layouts)
* Proficient in Microsoft Office (especially Excel)
* Strong organisational skills with the ability to manage multiple orders simultaneously
* Problem-solving skills and ability to handle pressure in a fast-paced environment
* Customer-focused with a commitment to delivering high service standards
Desirable Experience
* Prior experience in kitchen, furniture, or joinery manufacturing environments
* Experience with CAD-based kitchen planning tools
* Familiarity with kitchen componentry and terminology (carcasses, doors, hinges, worktops, etc.)
* Understanding of made-to-order manufacturing and bespoke product processing
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Consumer Services
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