Job Description
Job Title: Air Freight Import Operator
Location: Manchester, M22 (Hybrid working involved)
Salary: £35,000 DOE + bonus
Hours: Monday to Friday
Job Purpose
Responsible for the full end-to-end coordination of air import shipments, ensuring efficient handling from arrival through to final delivery. The role involves managing nominated client accounts and supporting internal Business Development teams, maintaining exceptional customer service standards, operational accuracy, and profitability. A key part of the position is ensuring all import procedures, customs requirements, and documentation are completed in compliance with regulations, while fostering strong relationships with clients, agents, and carriers.
Key Responsibilities
* Coordinate all aspects of air import shipments
* Liaise with airlines, handling agents, and overseas partners
* Provide proactive communication with clients, suppliers
* Prepare and process import documentation, including customs entries via Descartes
* Monitor shipment milestones
* Prroviding rates, quotations, and service information.
Requirements
* 4+ years of Air Import experience.
* Fully Customs Entry & Descartes compliant.