Mission
The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success.
Responsibilities
* Lead by example and act as a brand ambassador, inspiring trust, commitment, and client‑centric excellence.
* Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation, and collecting best practices.
* Act as an agent of change.
* Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative); hold daily briefs and spend significant time on the shop floor.
* Foster the store team to craft personalized client journeys, using CX measurement programs to coach the team.
* Execute strategies to recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing the store portfolio and enhancing relationships with VICs.
* Ensure a seamless and consistent client experience in‑store and remotely for all client types, following the brand’s selling experience and enhancing Italian hospitality.
* Ensure smooth organization of the team (front, back, and CARE) and the resources, challenging the status quo to bring innovation.
* Coach, develop, and retain high‑performing teams by providing ongoing feedback, recognition, and structured development opportunities; cultivate inclusivity and manage multicultural teams.
* Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.
* Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming, and company procedures.
* Be responsible for good maintenance, a safe environment, and the good functioning of the store.
* Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.
Profile
Soft Skills
* Client‑centric
* Client Relationship Development
* Entrepreneurial Mindset
* Networking
* Ownership
* Influence
* Caring Leadership
* People Development
* Team Management
* Observational Skills
* Impact Driven
* Growth Mindset
* Brand Sensitivity
* Proactivity
* Resilience
Hard Skills
* Business Development
* Retail Management
* Financial Management
* Sales Management
* Coaching
* Operational Excellence
* Compliance Management
* Knowledge of local market trends (competitors, luxury business, etc.)
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