The Role
We are seeking committed individuals to deliver exceptional customer experiences in the automotive sector. Our team members are valued for their dedication, adaptability, and strong communication skills. They ensure high levels of accuracy in their work and manage a variety of tasks while providing excellent customer service.
Join us as a Customer Services Advisor, where you’ll play a vital role in supporting our customers. Your contributions will be essential to our team’s success. Through our comprehensive training programme, we’ll support your development and career growth.
What you’ll do:
1. Collaborate with your team to deliver an outstanding customer experience, ensuring transactions and administration are handled accurately and efficiently the first time
2. Use your product and service knowledge to support and guide customers, acting as a trusted ambassador who listens and understands their needs
3. Respond to customer queries around financial settlements and contract changes, offering clear guidance within a regulated framework and fostering positive, respectful relationships
4. Support customers through their full journey when managing changes to financial agreements, working collaboratively with colleagues and stakeholders to reach timely resolutions
5. Approach sensitive customer situations with empathy, integrity, and clarity, taking full ownership of their experience from start to finish
6. Use a solution-focused mindset to resolve customer concerns, drawing on your dispute and objection-handling skills to explore options and achieve fair outcomes
7. Be a consistent and approachable point of contact, taking accountability for queries and ensuring customers feel informed and supported throughout
8. Work closely with colleagues across different teams to make sure customer needs are met effectively and with care.
9. Build meaningful trust with customers by being open, respectful, and reliable in all interactions
10. Follow through on commitments made, ensuring customers receive the support and information they were promised
11. Deliver inclusive, high-quality service to every customer, including those who may be in vulnerable circumstances or facing financial difficulty, in line with regulatory and company guidelines
12. Follow all internal processes carefully, ensuring administrative tasks are completed accurately, professionally, and with care
What you’ll bring to the table:
✅Ability to organise and coordinate tasks in a high-volume, detail-oriented, and quality-focused environment
✅Ability to thrive in a dynamic, fast-paced setting while delivering excellent customer service
✅Good verbal and written communication
✅Confidence in using digital tools and a willingness to learn and navigate multiple systems, such as email platforms like Outlook, customer databases, and internal portals
🌟Exposure to environments with high volumes of customer interactions is desirable, but not essential. If you're passionate about delivering great service with strong transferable skills, we'd love to hear from you
🌟Familiarity with regulated settings such as Financial Services can be helpful, though not required. We welcome applicants from all customer service backgrounds, full training will be provided to support your success in the role
Benefits:
13. 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year's Day) (Pro Rata)
14. Excellent on the job training and on-going core skills development
15. Life insurance and access to a company pension scheme (after qualifying period)
16. Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
17. An employee assistance programme to ensure your wellbeing
18. A shuttle bus from the local train stations directly to our office (please note this does not cover all shifts)
19. Monthly employee-voted awards to recognise your achievements
20. Unique career opportunities
21. A chance to work as part of a great team in a rewarding role
22. Fantastic facilities at our Datchet office including on-site gym
23. Breakfast Club
If you want a role where you’re encouraged to be 100% you every day and you're happy with the following final points, get in touch and apply today!
24. Credit checks will be undertaken on all successful candidates. Any CCJ’s, bankruptcies or IVA’s must be declared at interview stage and proof that payment plans are in place will be required
25. You will need a quiet and comfortable ergonomic workstation when working remotely
26. Full availability during training required, Monday to Friday 9am-6pm and a willingness to work hybrid upon sign off from line manager, with a minimum of 2 days on site at our Datchet location on a ongoing basis.
Diversity & Inclusion Statement
It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.