Job Title: Parts Advisor
We are seeking an experienced Parts Advisor to join our brand-new Parts Call Centre. In this role, you will handle inbound calls on behalf of our 10 Parts Departments across the group. Your primary focus will be inbound Trade Sales, with some retail customer interactions, as well as outbound calls to generate new Trade customers and reconnect with lapsed Trade customers.
Responsibilities include:
1. Providing pricing information to secure customer business and build rapport.
2. Ordering the required parts for delivery to the customer's local Vantage centre, as agreed.
3. Agreeing on payment and delivery schedules for Parts with Trade customers within our delivery area.
Customer experience is central to our operations. This role involves engaging with our valued customers and liaising with dealerships to resolve issues effectively.
To be successful, you should:
* Have a friendly and professional telephone manner.
* Be confident, enthusiastic, and passionate about delivering excellent customer service, with a desire to exceed expectations.
* Possess the ability to build long-lasting relationships and understand customer needs to guide them to the right products.
* Have experience in stock ordering within a similar role.
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